Appealing Points:
- Support Critical Business Applications – Manage Raku Raku and MFZ applications, ensuring stable operations and timely resolution of incidents and service requests.
- Collaborate Across Enterprise Systems – Work closely with SAP FICO teams to maintain seamless system integration and business processes.
- Client-Facing Support Role – Deliver high-quality customer support while meeting SLA targets in a bilingual Japanese-English environment.
Annual Salary: 7 million yen and above
Job Description:
- Support nonSAP applications specifically Raku Raku and MFZ
- Handle incidents service requests SR changes and adhoc requests related to the above applications
- Collaborate effectively with the FICO team to manage and maintain interfaces between systems
- Maintain Service Level Agreements SLA to ensure timely resolution and customer satisfaction
- Serve as a point of contact for customer queries related to the supported applications
Job Qualifications:
- Monitor and troubleshoot issues in Raku Raku and MFZ applications to minimize downtime
- Manage and resolve incidents service requests and changes promptly while adhering to organizational processes
- Coordinate with the FICO team to ensure seamless integration and data flow between applications
- Ensure compliance with SLA targets and proactively communicate with customers regarding issue status and resolutions
- Provide timely and effective responses to customer queries and support requests
- Document processes incidents and resolutions to facilitate knowledge sharing and continuous improvement
Languages Required: Fluent level Japanese (N1 and above) and Business level English
Company Description:
The Company is a global technology consulting and digital solutions Company helping more than 400 clients succeed in a converging world.
With operations in 32 countries, they go to the extra mile for their clients and accelerate their digital transformation with Company's Mosaic platform enabling their mobile, social, analytics, IoT and cloud journeys.
Founded in 1997 as a subsidiary of Larsen & Toubro Limited, their unique heritage gives us unrivaled real-world expertise to solve the most complex challenges of enterprises across all industries.
Each day, the team of more than 32,000 employees enable their clients to improve the effectiveness of their business and technology operations and deliver value to their customers, employees and shareholders.
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