Manager, Portfolio - Japan TYO

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a part of the Global Sales Division within the HDQ Sales Operations & Development organization and reports to the Regional Sales Manager. The role is also embedded in the Lead Carrier (LC) regional sales structure and therefore also has a strong dotted reporting line to the LC Head of Sales for the region.
• As a JB Portfolio Manager (PM), you’ll support the LC by managing a portfolio of accounts, serving as the single face to the customer and champion American Airlines (AA) through a variety of activities. The role is critical in ensuring the successful execution of joint sales programs, including AA-specific elements where applicable, and in delivering revenue, market share, KPIs, and other commercial objectives for accounts represented by the LC.
• The role will be responsible for helping identify and act on opportunities for those accounts, monitoring performance against agreed KPIs, and supporting Rest of World (ROW) business.
• The PM also acts as a brand champion for AA within the sales organization of the partner carriers, enabling “single face” selling and driving the necessary culture change over time. The PM acts as a liaison with the partner’s sales leadership teams and HDQ stakeholders where appropriate. In addition, the PM has a deep understanding of AA’s products, services, programs, commercial strategy, distribution strategy, while providing expertise, direction, and insights to the partner.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Holds the Lead Carrier (LC) accountable for the delivery of the AA targets by leveraging relationships at a leadership level and with key frontline Account Managers
• Ensure that the LC develops the necessary expertise in AA’s products, services, and strategies
• Identify and highlight opportunities for the LC-managed portfolio of accounts under the single-face model
• Lead AA performance updates and agenda items at Regional Leadership Meetings
• Provide input into the business cycle as needed, and coordinate with all personnel related to the joint business within the LC and within AA
• Manage AA’s Non-Joint Business performance including reporting
• Support the leaders of LC’s Field Account Managers in developing account strategies and driving delivery against KPIs across all markets within the single-representation portfolios
• Provide LC Account Managers with ROW market insights, including the competitive environment, portfolio opportunities, and strategy
• Report on account opportunities and plans to ensure AA’s activities are delivered and remain on track
• Identify and report gaps and improvement opportunities to AA’s process owners (subject matter experts)
• Provide support on ROW pricing and deal terms as needed, while building the LC’s capability over time
• Ensure AA’s distribution strategy is being promoted and applied according to plan
• Drive adoption of the Joint Business Selling model
• Serve as a liaison with key stakeholders at AA’s HDQ, including Marketing and Distribution
• Ensure appropriate AA brand representation and messaging for accounts
• Support LC Account Managers in achieving account performance/success metrics and customer satisfaction targets by leveraging relationships with their leaders
• Ensure LC Account Managers have a thorough understanding of AA’s products, network, and brand as needed
• Coordinate and deliver training for the LC sales team on AA’s network and products

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• Five or more years of sales or marketing experience preferred, with proven ability to close sales and build professional relationships
• Experience working in cross-cultural and multi-point-of-sale environments with airline and key corporate and agency partners

Preferred Qualifications- Education & Prior Job Experience

• Strong understanding of AA selling practices; field experience is preferred
• Ability to work in a changing environment
• Ability to set strategy and lead or influence teams in execution
• Demonstrated ability to identify, recommend, and implement business changes
• Logical and commercially driven decision-making
• Strong communication and collaboration skills, both verbal and written
• Self-motivated

Skills, Licenses & Certifications

• Native-level Japanese and business-fluent English
• Strong creative problem-solving skills
• Strong commercial acumen and analytical skills
• Strong organizational skills
• Proficiency in MS Office
• Consensus-building and negotiation skills
• Project coordination and/or management skills
• Experience using data to recommend changes
• Experience working with data systems and/or CRM data

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.