Microsoft Dynamics 365 CRM Technical Support Consultants

Appealing Points:

• Work with the latest Microsoft technologies including Dynamics 365 CRM, Power Platform, Azure, and enterprise integrations.
• Play a key role in global support operations by leading L2/L3 support, troubleshooting, and continuous service improvements.
• Advance your career in a bilingual environment while building expertise in Dynamics 365, Azure, DevOps, and ITIL processes.

Annual Salary: 6 Million Yen and above

Job Responsibilities:

• Provide L2/L3 application support for Microsoft Dynamics 365 CRM environments.
• Analyze, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs.
• Monitor CRM system health, integrations, interfaces, and background jobs.
• Perform root cause analysis and recommend permanent corrective actions for recurring issues.
• Support CRM deployments, releases, patches, and upgrades.
• Coordinate with development teams for bug fixes, testing, and deployment activities.
• Perform data validation, data correction, and support data migration activities when required.
• Maintain technical support documentation, knowledge articles, runbooks, and troubleshooting guides.
• Assist end users in resolving functional and technical issues related to Dynamics 365 CRM.
• Support integrations with external applications, Azure services, APIs, and middleware platforms.
• Participate in incident reviews, problem management meetings, and service improvement initiatives.
• Work closely with business stakeholders to understand issue impact and business priorities.
• Support release validation, smoke testing, and post-deployment verification activities.
• Attend daily support calls, status meetings, and provide updates on issue resolution progress.

Job Qualifications:

• Minimum 5 years of experience.
• Hands-on experience supporting Microsoft Dynamics 365 CRM / Customer Engagement applications and Microsoft Power Platform.
• Strong troubleshooting skills across CRM configuration, customization, workflows, business rules, plugins, and integrations.
• Good understanding of Power Platform components including Power Apps, Power Automate, and Dataverse.
• Experience supporting Dynamics CRM integrations using Azure Logic Apps, Azure Functions, APIs, and integration services.
• Knowledge of JavaScript, C#, plugins, workflows, and custom CRM components.
• Experience with Azure DevOps, Git, release management, and support processes.
• Strong knowledge of CRM security roles, business units, solution management, and environment administration.
• Experience using XRMToolBox and CRM diagnostic tools.
• Excellent analytical, debugging, problem-solving, and customer-facing communication skills.
• Experience working in ITIL-based support environments with Incident, Problem, and Change Management processes.

Preferred Qualifications:

• Experience supporting production environments for global customers.
• Knowledge of Microsoft Azure services and cloud operations.
• Understanding of Agile delivery methodologies.
• Experience preparing RCA reports and service improvement plans.
• Microsoft Dynamics 365 and/or Power Platform certifications.

Langauge Required: Business level Japanese and Business level English proficiency

About Company:

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area

. Skillset Required: Microsoft Dynamics 365 CRM, Power Platform, Azure, Enterprise Integrations, L2/L3 Support, Troubleshooting, Incident Management, Service Requests, Root Cause Analysis, CRM Deployments, Releases, Patches, Upgrades, Bug Fixes, Testing, Data Validation, Data Correction, Data Migration, Technical Support Documentation, Knowledge Articles, Runbooks, Troubleshooting Guides, APIs, Middleware Platforms, Incident Reviews, Problem Management, Service Improvement, Smoke Testing, Post-Deployment Verification, CRM Configuration, Customization, Workflows, Business Rules, Plugins, Integrations, Power Apps, Power Automate, Dataverse, Azure Logic Apps, Azure Functions, Integration Services, JavaScript, C#, Custom CRM Components, Azure DevOps, Git, Release Management, CRM Security Roles, Business Units, Solution Management, Environment Administration, XRMToolBox, CRM Diagnostic Tools, Analytical Skills, Debugging, Problem-Solving, Customer-Facing Communication, ITIL, Incident Management Processes, Problem Management Processes, Change Management Processes, Production Environments, Cloud Operations, Agile Delivery, RCA Reports, Service Improvement Plans