Microsoft Dynamics 365 Solution Architect

NEXUS CORPORATION (Tokyo, 日本) フォロー 1日前

Full-time Customer Support Microsoft Technologies Customer Communication System Architecture Field Service

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Roles and Responsibilities:

As a solution architect/lead, you will lead a comprehensive project from consulting and planning to requirements definition, design, development, implementation and post-implementation operational support for the migration from Salesforce to Microsoft Dynamics 365 for Customer Support & Field Service

You will be responsible for:

Roadmap creation
Requirement definition
Fit-Gap analysis
Business flow planning
Design (basic, detailed and operational design)
Production cutover planning
Migration (salesforce to dynamics)
Responsible for driving solution planning/proposal/presales activities for new and existing customers from a technical perspective, making full use of the Microsoft technology ecosystem
Responsible for the following: - Customer communication (Japanese)/reporting/scoping during the implementation process
Regular reporting/escalation to local/global delivery offices and leadership

Requirements

10+ years of experience
Academic background: Bachelor's level or above
Consistent lifecycle experience in planning, proposal, requirements definition, design, implementation, operation and maintenance of CRM solutions. Microsoft Dynamics 365 or AX
experience is a plus (experience with other packages is also acceptable)
Should have working experience in Field Service and Customer Service
Experience as a core business systems engineer in a SI project
Experience as architect in system development projects in SI projects
Experience in designing and building system architectures and frameworks
Experience in designing and building system architectures and frameworks
Experience in CRM implementation, operation and maintenance in a global environment, including offshore teams
Knowledge and experience of Microsoft technologies
High presentation and communication skills (including making proposals to stakeholders with limited technical knowledge)
Language skills: business level or above in both Japanese and English (moderate)