At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

  • This role is the technical backbone of the People & Culture team, responsible for administering, and continuously improving the hotel's HR information systems, workforce data, and people analytics.
  • Ability to utilise your people analytics skills and Human Resource Information System (HRIS) to ensure accurate data of headcount, turnover, engagement, and labor cost matrics.
  • Report to People and Culture Manager

Key Accountabilities

  • Manage project activities on various e-HR suite implementation and the interface set up with local HR systems of The Peninsula Tokyo.
  • Be responsible for data integrity and manage data flows and all interfaces between SAP SuccessFactors and UKG, active directory and pulse survey system, emergency notification system, and all other local HRIS, to ensure robustness of the employee data in e-HR suite.
  • Be a super administrator to maintain system configurations (SAP SuccessFactors, UKG, etc.)
  • Manage end-user queries and be the 1st line of technical support for e-HR suite and seek further support from system provider when necessary.
  • Maintain end-users accounts, user permission/security of SAP SuccessFactors, UKG, etc.
  • Lead the process of regular system user review with operations P&C and IT to ensure we are compliant with IT and audit requirements.
  • Collaborate with the Corporate Technology Team to maximize the potential of new technologies and AI solutions across the organization
  • Work collaboratively to enhance the system, find solutions to improve efficiency and accuracy and critically ensure processes are efficient and future proof.
  • Provide administrative support and support on ad-hoc tasks as required.
  • Build and maintain workforce dashboards and workbooks covering turnover, retention, headcount, overtime, absenteeism, and engagement survey results.

Requirements

  • 3+ years of experience in HRIS administration, HR operations, or people analytics.
  • Advanced Excel skills (pivot tables, lookups, Power Query; VBA a plus) and strong PowerPoint presentation skills. Experience with at least one major HRIS platform (e.g., SAP SuccessFactors, UKG, Workday etc).
  • Familiarity with BI tools (Power BI, Tableau) or SQL. Degree in Human Resources, Business, Information Systems, or related field.
  • Business level English, Japanese language proficiency is a strong advantage

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