Power Platform Technical SME

Appealing Points:

• Work with the latest Microsoft technologies including Dynamics 365 CRM, Power Platform, Azure, and enterprise integrations.
• Play a key role in global support operations by perform case inspections, triage, escalations, technical reviews, and wellness.
• Advance your career in a bilingual environment while building expertise in Dynamics 365, Azure, DevOps.

Annual Salary: 6 Million Yen and above

Job Responsibilities:

• Provide technical guidance, mentoring, and SME coaching to Delivery Partner Engineers and Support Advocates.
• Partner with SDM, CSS Learning & Development, and Worldwide Learning teams to address readiness gaps.
• Perform case inspections, triage, escalations, technical reviews, and wellness checks.
• Drive readiness content creation, training, and knowledge sharing initiatives.
• Manage collaboration activities across teams for complex technical cases.
• Contribute to supportability improvements, case pattern analysis, and deflection initiatives.
• Coordinate release management and deployment readiness activities.
• Work with quality teams to improve engagement quality and operational excellence.
• Participate in weekly business reviews and Product Group triage meetings.
• Identify process, tool, automation, and innovation opportunities.

Job Qualifications:

• 5+ years of experience in Microsoft Dynamics 365 Customer Engagement (CE)
• Strong hands-on experience with Power Platform (Power Apps, Power Automate, Dataverse)
• Experience in technical leadership, support governance, and readiness activities
• Dynamics 365 Customer Engagement (CE)
• Power Platform (Power Apps, Power Automate, Dataverse)
• C#, .NET, JavaScript
• Azure Functions, Logic Apps, Integration Services
• Case Management and Escalation Handling
• Azure DevOps, Git, Agile Methodologies
• Business-level Japanese and English

Preferred Qualifications:

• Microsoft Dynamics 365 Certifications
• Power Platform Certifications
• Experience with Microsoft Support/CSS environments
• Copilot Studio and AI-powered business applications

Langauge Required: Business level Japanese (JLPT N2) and Business level English proficiency

About Company:

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area

. Skillset Required: Microsoft Dynamics 365 CRM, Power Platform, Azure, Enterprise Integrations, L2/L3 Support, Troubleshooting, Incident Management, Service Requests, Root Cause Analysis, CRM Deployments, Releases, Patches, Upgrades, Bug Fixes, Testing, Data Validation, Data Correction, Data Migration, Technical Support Documentation, Knowledge Articles, Runbooks, Troubleshooting Guides, APIs, Middleware Platforms, Incident Reviews, Problem Management, Service Improvement, Smoke Testing, Post-Deployment Verification, CRM Configuration, Customization, Workflows, Business Rules, Plugins, Integrations, Power Apps, Power Automate, Dataverse, Azure Logic Apps, Azure Functions, Integration Services, JavaScript, C#, Custom CRM Components, Azure DevOps, Git, Release Management, CRM Security Roles, Business Units, Solution Management, Environment Administration, XRMToolBox, CRM Diagnostic Tools, Analytical Skills, Debugging, Problem-Solving, Customer-Facing Communication, ITIL, Incident Management Processes, Problem Management Processes, Change Management Processes, Production Environments, Cloud Operations, Agile Delivery, RCA Reports, Service Improvement Plans