【Workplace Consultant】Occupier & Retail - Senior Professional

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 62 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

Please visit our website: www.turnerandtownsend.com 

Job Description

職務概要

オフィス移転やワークプレイス変革プロジェクトにおいて、物件選定や設計・施工の前段階となる「働き方戦略」や「ワークプレイス戦略」の立案をリードするポジションです。

データ分析や社員調査、経営層へのヒアリングを通じて、クライアントにとって最適なオフィス環境や働き方を定義し、プロジェクトコンセプトの策定からデザイン要件の整理までを担います。経営層、人事、総務、IT部門などの主要ステークホルダーと連携しながら、Trusted Advisorとしてクライアントの変革を支援します。

また、設計要件確定後（テナント移転の場合は候補物件決定後）、プロジェクトマネジメントチームへ要件を引き継ぎ、プロジェクトの円滑な実行を支援します。

職務内容

• 在席率分析や利用実態調査などを通じた現状ワークプレイスの診断
• 社員アンケート、インタビュー、ワークショップの企画・実施
• 経営層および主要ステークホルダーへのヒアリング、ワークショップのファシリテーション
• プロジェクトコンセプトおよびワークプレイスビジョンの策定
• ABW、ハイブリッドワーク、フリーアドレスなどを含む働き方戦略の立案
• 将来必要面積の算定、スタッキング・ブロッキング計画の策定
• デザインブリーフ（設計与件）の作成および設計要件の整理
• オフィス移転時の物件選定におけるワークプレイス戦略上のアドバイス
• チェンジマネジメント施策の企画・推進（タウンホール、社内コミュニケーション、ワークショップ等）
• 移転後の効果検証および継続的な改善提案
• プロジェクトマネジメントチームへの引継ぎおよび継続的なサポート

求める人物像

• 好奇心と高い分析力を持ち、調査データや観察結果を実践的なインサイトへと落とし込める方
• 傾聴力とファシリテーション力に優れ、多様なステークホルダーの意見を引き出しながら合意形成をリードできる方
• クライアントとの信頼関係を構築し、長期的なパートナーとして価値を提供できる方
• 不確実性の高い上流・戦略フェーズを前向きに楽しみ、自ら課題を整理しながらプロジェクトを推進できる方
• ビジネス課題と働き方の変革を結び付け、戦略的な提案ができる方

このポジションの魅力

• 経営層や主要ステークホルダーと直接連携しながら、オフィス移転・ワークプレイス変革プロジェクトの最上流フェーズに携われる
• 単なる移転支援ではなく、企業の働き方や組織変革そのものをデザインする役割を担える
• データ分析やリサーチを活用しながら、クライアントの意思決定を支援するTrusted Advisorとして活躍できる
• 独立した立場から中立的な視点で提案を行い、クライアントにとって最適なソリューションの実現に集中できる
• ワークプレイス戦略、チェンジマネジメント、従業員体験向上など、多様な領域に携わることができる

Role Overview

This role leads the strategic planning and advisory phase of workplace transformation and office relocation projects before the design, construction, and delivery stages.

Working closely with executive leadership, HR, Corporate Services, Real Estate, and IT stakeholders, you will help clients define their future workplace vision and ways of working through data analysis, employee research, and stakeholder engagement. You will lead projects from workplace assessment and strategy development through the creation of workplace requirements and design briefs, acting as a trusted advisor throughout the process.

Once workplace requirements are finalized (or a preferred site has been selected for relocation projects), you will ensure a seamless handover to the Project Management team for design and delivery execution.

Key Responsibilities

• Conduct workplace assessments, occupancy studies, and utilization analysis to evaluate current workplace performance.
• Lead employee engagement activities, including surveys, interviews, focus groups, and workshops.
• Facilitate executive interviews and stakeholder workshops to define project vision and business objectives.
• Develop workplace strategies and future workplace concepts aligned with organizational goals.
• Advise clients on workplace models, including activity-based working (ABW), hybrid work, desk-sharing, and assigned seating strategies.
• Perform workplace demand forecasting, space planning analysis, stacking, and blocking studies.
• Prepare design briefs and workplace requirements to guide the design process.
• Provide workplace strategy input during office site selection and evaluation processes.
• Support change management initiatives to drive adoption of new workplace environments and behaviors.
• Conduct post-occupancy evaluations and develop recommendations for continuous improvement.
• Coordinate the transition of workplace strategy outcomes and requirements to Project Management teams for project delivery.

Qualifications

必須

• ワークプレイス戦略、オフィス戦略、またはワークプレイスコンサルティングの実務経験
• 社員アンケート、利用実態調査、在席率調査などの調査設計およびデータ分析経験
• クライアントやプロジェクト関係者を巻き込んだワークショップの企画・設計・ファシリテーション経験
• 経営層、人事、総務（Corporate Real Estate／Facilities）、ITなど多様なステークホルダーと連携・調整できるコミュニケーション力
• 日本語ネイティブレベル

歓迎

• チェンジマネジメントに関する実務経験
• ABW（Activity Based Working）やハイブリッドワークをはじめとしたワークプレイス戦略・働き方改革に関する知見
• 面積算定、スタッキング／ブロッキング計画、デザインブリーフ策定の経験
• 建築、インテリアデザイン、ファシリティマネジメント、人事、組織開発、人間工学等の関連分野における知識・経験
• ビジネスレベルの英語力

Required

• Proven experience in workplace strategy, office strategy, or workplace consulting.
• Experience designing and conducting workplace research, including employee surveys, occupancy studies, and workplace utilization analysis.
• Demonstrated ability to design, facilitate, and lead workshops with clients and key stakeholders.
• Strong stakeholder management skills, with the ability to engage effectively with executive leadership, HR, Corporate Real Estate/Facilities, and IT teams.
• Native-level Japanese proficiency.

Preferred

• Experience in change management and workplace transformation initiatives.
• Knowledge of workplace trends and future-of-work concepts, including Activity-Based Working (ABW) and hybrid work strategies.
• Experience in workplace demand forecasting, space planning, stacking and blocking analysis, and development of design briefs.
• Background in architecture, interior design, facilities management, organizational development, human resources, ergonomics, or related disciplines.
• Business-level English proficiency.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

#LI-MS1

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.