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Practice Management Director Senior (Japan Country Lead)

Jobs for Humanity (Tokyo, 日本) フォロー 5日前

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Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global
Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

25 - 50%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Overview of the role

Lead the Japan Technology and Services (T&S) team, a team mainly consisting of PS and CX people, building on an established franchise to develop a high-performance onshore team. Establish and maintain strong client relationships by consistently exceeding client expectations, leading high-profile engagements, demonstrating subject matter expertise and hiring, assigning and directing qualified staff.

Details of the role

• Country leadership role to manage different lines of businesses of FIS

• Create project standards sync with other verticals practice managers

• Maintain a pool of candidates and hire/coach/grow local PMs/SMEs

• Assign resources to projects using local resources and connect with vertical practice managers to fill the resource gap from global pool

• Optimize Professional Services (PS) & Client Experience (CX) organizations to be able to deliver different products and also work with global managers to source local gaps

• Set Key Performance Indicators for all T&S local resources

• Support Practice Managers to create project policy when initiating project

• Monitor project status and act as escalation point for projects

• Report project status to internal senior stakeholders

• Manage client communication if escalated

• Run projects following the appropriate FIS project standards and policy

• Responsible to meet Country Key Performance Indicators in alignment with global objectives

• Have responsibility and ownership for the Technology & Services organization in Japan and collaborate with the wider global organization.

• Liaise with other subject matter experts (in country and globally) and collaborate with Sales

• Manage multiple clients and internal stakeholders

• Manage strategic business growth and oversee implementation projects

Own key partner relationships, ensure alignment, address issues and escalations.
Own client relationships, ensure alignment through lifecycle and collaborate with internal stakeholders to address friction.
Develop a sense of organizational community within the T&S Japan organization, drive engagement, support career development and a high-performance culture.

• Review and upskill existing talent. Attract and new talent.

• Other related duties assigned as needed.

People needed

• Good leadership, management skills, and highly regarded business leader managing resources

• Experience handling Capital Markets solutions like treasury management system implementation and professional services for corporates and/or banking and financial services is a plus

• Extensive background in business acumen, business growth portfolio and implementation of Capital Markets software solutions

• Wide experience/expertise coming from both Vendor and client side of the business

• Ideally worked in an international and global environment

• Experience handling multiple clients
• Analytical and problem-solving skills
• Ability to collaborate with C-level management, peers and others
• Broad knowledge of regulatory requirements, financial institution operations, and risk management
• Speaks and writes fluently in Japanese and English
• Listening skills and ability to ensure open and candid two-way communication
• Project management, productivity, planning, and workload management skills.
• Negotiation skills regarding complex issues
• Ability to work well under pressure and keep emotions under control during difficult situations
• Adaptable and able to show good performance in fast-paced, changing business environments
• Strives for continuous improvement

Salary & Benefits

Working in FIS is not just doing a job. Initiate a change and create the future of Fintech!

• Attractive salary and benefits

• Contribution to the future of Fintech

• Always-on growth environment

• Collaborative office environment

• Opportunity to give back for your result

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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