About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
An opportunity to join a world-class team made up of some of the most prominent names in security.
You’ll be provided with the best support, learning, and access to expertise in the marketplace to help resolving customer issues.
You would be part of the Customer Services organization. In this role you will provide world-class post-sales technical support directly to customers and partners.
Your responsibilities are to provide second line phone/email consultation to independently debug complex security/network problems. You will be the interface with Engineering and assist the customer with testing or troubleshooting. Your experience consulting for enterprise customers alongside your technical expertise on solving complex issues will give you the skills you need to build a highly successful career within a high growth organization.
What you can expect during our extensive onboarding program:
Zscaler is committed to your successful onboarding and ongoing professional development. Here’s what you can expect during your first 90 days:
Within 30 Days
Within 60 Days
Qualifications
Ideally, You’ll Have:
It would be considered an advantage, if you as well have some of the following:
In return, we’re offering a compensation package made up of a competitive base salary, generous employee benefits, and equity alongside investment in your personal and professional development.
Your Responsibilities as a Product Support Engineer:
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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