Sr Product Support Specialist/PV tech Japan/IQVIA Solutions

optimal quality and as per MS processes without any errors or duplication of efforts
• Resolves L1 / L2 tickets related to Argus config issues (System and Business), Custom E2b profiles, Configuring Argus Aggregate and Periodic reports
• Work on quality checks for various PV tasks
• Coordinate with Japan clients in Japanese and understand the business requirements
• Owns critical issues requiring immediate assistance during Japan business hours
• Drives and manages Problem Root cause identification and resolution
• Owns technical review, impact assessment and risk assessment of all non-L1 change controls
• Responsible for envisioning and executing continuous improvement initiatives across various customer systems and technical processes (e.g. bring forth efficiency in monitoring, procedural, mandatory tasks, etc.)
• Provide reports and information to internal stakeholders and customers on technological initiatives
• Steers and drives in COE (Center of Excellence) initiatives within the H&MS organization

Qualifications
• Bilingual (Business English and Business Japanese at N2 level/Native)
• Bachelor's Degree Req
• Master's Degree Business Administration Pref
• 3-8 years of related experience in consulting and/or life sciences industry Req

Essentials: Pharmaceutical / Life Sciences/ Drug Safety domain and products like Argus / ArisG
• Understanding of upcoming technologies in Cloud Computing, Desktop Virtualization, Server Virtualization products & IT security "

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com