Sales Strategy & Operation Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 8 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities.

In November 2021, we announced that we’re joining forces with the US-based company DoorDash. The transaction closed in May 2022, and since then we have been one team with DoorDash. Our CEO, Miki Kuusi leads all of DoorDash’s international business in the 26 countries outside of the US.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We are seeking a motivated, analytical, and proactive Head of Sales Operations to join our team. In this leadership role, you'll drive the productivity and efficiency of our sales teams. Your duties will include creating and interpreting reports, deriving insights from our Sales CRM ecosystem, and fostering cross-functional collaboration across Wolt’s sales, operations, marketing, product, design, and analytics teams, with the aim of meeting and exceeding Wolt’s Selection & Revenue growth goals.

In your role, you'll craft the Sales plans, create the books of business, track and report on Sales performance & efficiency, and lead initiatives to enhance Sales efficiency. Importantly, you will be the local owner of Selection Intelligence, working closely with the central Center of Excellence (CoE) to ensure successful local implementation and promptly address any issues. Your leadership will be instrumental in shaping the next chapter of Wolt’s Selection strategy.

An integral part of your role will also involve refining sales planning, tracking, and reporting, while continuously monitoring productivity and efficiency. You will ensure that the Single Source of Truth (SOT) is maintained and extend these sales operations practices to our Restaurant Development team.

Key Responsibilities

• Build - Develop and drive the adoption of new sales products at Wolt.
• Strategize - Collaborate cross-functionally to develop sales strategies that align with business goals.
• Experiment - Design and implement tests and experiments on everything from adoption to optimization.
• Implement - Execute new plans to help our selection grow rapidly and our Sales teams operate efficiently.
• Analyze - Construct models to evaluate success and pinpoint opportunities for improvement.
• Influence - Collaborate with our Merchant Product, Engineering, Operations, and Sales teams to scale business impact.
• Monitor - Regularly assess and report on sales performance and efficiency.
• Maintain - Ensure a Single Source of Truth (SOT) is upheld in Sales Operations.
• Selection Intelligence - Serve as the local owner of Selection Intelligence, liaising with the central CoE for effective local implementation and issue resolution.

Qualifications

• Minimum 5+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, business operations, or related experience; high-growth or early-stage startup experience is strongly preferred.
• Proven track record of achieving tangible outcomes and moving key performance indicators.
• Experience leading projects, working in a team, and motivating people at all levels across a variety of job functions.
• Ability to translate high-level goals into actionable plans & initiatives.
• Familiarity with sales CRM systems.
• Experience working with sales teams across onshore/offshore.
• Exceptional Excel and Google Sheets skills (able to perform complex functions); SQL knowledge is a plus.
• Fluent in both Japanese and English.

Additional Information