About Match Group
Match Group is a leading global technology company focused on connecting people through a portfolio of iconic products, including Tinder, Pairs, and other brands used by millions of people around the world. We operate at a global scale, combining product innovation, reliable infrastructure, privacy, security, and operational excellence to support our employees and customers across regions.
As our business continues to evolve across APAC, we are looking for a senior, hands-on Senior System Engineer based in Tokyo to provide high-quality IT support for our Japan office and remote employees across the APAC region.
About the Role
As a Senior System Engineer, you will be a key member of the IT team responsible for delivering exceptional workplace technology support, managing corporate IT systems, and continuously improving IT operations across APAC.
This is a senior individual contributor role. You will own local IT support for the Tokyo office while also supporting remote employees across the APAC region. The ideal candidate is not simply a helpdesk operator, but a proactive IT professional who can identify operational gaps, improve processes, automate repetitive work, and partner effectively with global IT, Security, and business teams.
You will support a mixed Mac and Windows environment, administer core workplace tools, manage device and SaaS lifecycles, support employee onboarding and offboarding, and contribute to security and audit readiness. This role is approximately 70% IT operations and support, and 30% project work and process improvement.
What You’ll Do
- Provide high-quality local IT support for the Tokyo office and remote IT support for employees across the APAC region.
- Own day-to-day workplace technology support for employees, ensuring a responsive, professional, and customer-centric support experience.
- Manage and support Mac and Windows endpoints, including provisioning, troubleshooting, lifecycle management, and asset tracking.
- Administer and support core workplace systems, including Google Workspace, Slack, Zoom, Okta, Jira, Confluence, Notion, Jamf, and Workspace ONE.
- Support identity and access management workflows, including account provisioning, access requests, SSO-related troubleshooting, and offboarding activities.
- Manage MDM operations and endpoint compliance processes across corporate devices.
- Support SaaS application lifecycle management, including licensing, access reviews, renewals, usage tracking, and vendor coordination.
- Partner with HR, Security, Finance, Legal, and other internal teams to support employee onboarding, offboarding, and role changes.
- Maintain IT asset inventory, purchasing workflows, hardware logistics, and vendor relationships for the Japan office and APAC users.
- Apply and support corporate IT and security policies, including endpoint standards, access controls, audit requirements, and compliance processes.
- Identify opportunities to improve IT support processes, reduce manual work, and increase operational efficiency through documentation, tooling, and automation.
- Create and maintain clear documentation, runbooks, knowledge base articles, and process guides for IT operations.
- Collaborate closely with global IT, Security Engineering, and regional stakeholders to deliver consistent and scalable IT services.
- Provide support during urgent incidents or business-critical issues when needed, although regular on-call responsibility is not expected.
What We’re Looking For
- 5+ years of experience in Corporate IT, Workplace Technology, Systems Engineering, IT Operations, or a similar role.
- Strong hands-on experience supporting employees in a fast-paced technology or global business environment.
- Deep understanding of IAM, MDM, endpoint management, and modern workplace collaboration tools.
- Experience administering or supporting systems such as Google Workspace, Okta, Jamf, Workspace ONE, Slack, Zoom, Jira, Confluence, or similar platforms.
- Strong troubleshooting skills across Mac, Windows, SaaS applications, identity systems, and endpoint management tools.
- Experience supporting employee onboarding and offboarding processes, including device provisioning, account setup, access management, and asset recovery.
- Ability to manage IT assets, vendor relationships, purchasing processes, and license usage with strong operational discipline.
- Strong customer-service mindset with the ability to support employees professionally, calmly, and effectively.
- Business-level English communication skills.
- Business-level Japanese communication skills.
- Ability to work independently in Tokyo while collaborating closely with global and regional teams.
- Strong ownership mindset, structured problem-solving skills, and the ability to drive improvements without waiting for detailed instructions.
- Experience writing documentation, improving workflows, and making IT operations more scalable and repeatable.
- Practical technical aptitude, including the ability to understand systems deeply and automate or streamline repetitive work where appropriate.
- Degree not required; equivalent hands-on experience is strongly valued.
$ - $ a year
None
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