Technical Platform Services Leader

• Develop and execute the enterprise Platform Services strategy aligned with business priorities, technology roadmaps, and digital transformation initiatives.
  

• Define target-state platform architectures supporting infrastructure modernization, automation, cloud adoption, and technology standardisation.
  

• Lead operational and strategic planning activities for platform technologies and services.
  

• Establish governance frameworks, operating standards, and performance objectives for platform services.
  

• Serve as the executive owner for platform service delivery and transformation programs.
  

• Lead the delivery and support of enterprise platform services, including servers, operating systems, virtualization platforms, databases, middleware, storage, backup, and related infrastructure components.
  

• Ensure platform services achieve availability, reliability, performance, and recovery objectives.
  

• Manage operational support activities across 24x7 service environments.
  

• Oversee incident, problem, change, capacity, and availability management for platform services.
  

• Ensure platform operations align with service management standards, governance requirements, and business expectations.
  

• Drive platform modernization initiatives, including cloud migration, infrastructure consolidation, virtualization expansion, and technology refresh programs.
  

• Develop roadmaps to reduce technical debt and simplify platform complexity.
  

• Lead migration from legacy platforms to modern cloud-enabled and software-defined environments.
  

• Support enterprise transformation objectives through standardised and scalable platform services.
  

• Partner with architecture teams to implement future-state technology capabilities.
  

• Collaborate with Cloud and DevOps teams to establish integrated hybrid infrastructure solutions.
  

• Ensure platform services support cloud-first strategies and application modernization initiatives.
  

• Lead adoption of platform engineering and infrastructure-as-code capabilities.
  

• Optimize platform resources across on-premises, private cloud, and public cloud environments.
  

• Drive operational consistency across hybrid technology landscapes.
  

• Implement automation strategies focused on provisioning, monitoring, maintenance, patching, and service recovery activities.
  

• Leverage AI-enabled operations (AIOps), analytics, and observability platforms to improve service quality and operational efficiency.
  

• Drive predictive monitoring and proactive platform management practices.
  

• Reduce manual intervention through orchestration, self-healing capabilities, and intelligent automation.
  

• Partner with AI and automation teams to develop innovative platform management solutions.
  

• Establish enterprise platform capacity planning, performance management, and demand forecasting processes.
  

• Ensure infrastructure resources are aligned with business growth and technology requirements.
  

• Oversee platform resilience, disaster recovery, backup, and business continuity capabilities.
  

• Lead performance optimization initiatives across compute, storage, database, and middleware environments.
  

• Ensure service resiliency through proactive risk identification and mitigation.
  

• Partner with Security Services teams to ensure platforms comply with enterprise security policies and governance standards.
  

• Ensure secure configuration management, patching, vulnerability remediation, and access controls across platform environments.
  

• Support audit, compliance, regulatory, and risk management requirements.
  

• Maintain platform governance controls supporting operational and cybersecurity resilience.
  

• Integrate security-by-design principles into all platform lifecycle activities.
  

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
  

• 12+ years of experience in infrastructure operations, platform engineering, enterprise technology, or managed services environments.
  

• Minimum 7 years of leadership experience managing platform, infrastructure, or data center services.
  

• Proven experience leading large-scale platform transformation and modernization initiatives.
  

• Experience working within complex, multi-vendor, enterprise-scale infrastructure environments.
  

• Demonstrated success leading geographically distributed operations and engineering teams.
  

• Deep expertise in server infrastructure, operating systems, virtualization, storage, backup, databases, and middleware technologies.
  

• Strong understanding of hybrid cloud platforms and modern infrastructure architectures.
  

• Experience with platform automation, orchestration, Infrastructure-as-Code (IaC), and DevOps principles.
  

• Knowledge of enterprise monitoring, observability, analytics, and AIOps platforms.
  

• Understanding of capacity management, performance engineering, high availability, disaster recovery, and business continuity disciplines.
  

• Experience with cloud technologies such as Microsoft Azure, AWS, and Google Cloud.
  

• Familiarity with IT Service Management (ITSM) frameworks and platforms such as ServiceNow.
  

• Strong understanding of infrastructure security, compliance, governance, and risk management practices.
  

• Exceptional leadership and organizational management capabilities.
  

• Strong stakeholder management and executive communication skills.
  

• Ability to align platform strategies with business and operational objectives.
  

• Strong analytical, financial, and decision-making skills.
  

• Proven experience driving technology transformation and operational excellence initiatives.
  

• Ability to influence strategic technology decisions across multiple stakeholder groups.
  

• Customer-focused mindset with strong service orientation.
  

Preferred Qualifications:

• Microsoft Certified: Azure Solutions Architect Expert.
  

• AWS Certified Solutions Architect Professional.
  

• Google Professional Cloud Architect.
  

• VMware Certified Professional (VCP) or equivalent virtualization certification.
  

• Red Hat Certified Engineer (RHCE) or equivalent.
  

• ITIL Managing Professional or ITIL Strategic Leader.
  

• TOGAF or equivalent architecture certification.
  

• Relevant automation, cloud, platform, or infrastructure certifications.