Training and Certification Coordinator

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

職務内容:
・お客様、パートナー様、社内の営業チームなどからのトレーニングや認定資格サービスに関する問い合わせ対応とクラス日程やトレーニングサービスについての回答（サポートケース、Email）
・トレーニングプログラムに関連したプロセスをスムーズに実施するための改善と発展
・トレーニングクラスや資格試験のロジスティックや手配などに問題があった際のトレーニング参加者や受験者に対する迅速なサポート
・トレーニング・認定資格プログラム、ポリシー、プロセスなどに関する質問や要望があった際の丁寧な対応（サポートケース、Email）
・社内やトレーニングイベントの実施にあたっての各種手配とそのプランニング
・社内、パートナー様、お客様のためのトレーニング・資格試験日程、カレンダーの作成と更新
・Web ページやPartner Portalでの最新のスケジュール、コース概要、参加者登録等を告知
・トレーニング・認定資格プログラムのマテリアルの配布準備。締切とクオリティの管理
・社内および社外のトレーニング・認定資格関連情報の整理およびスケジュールの作成と展開（正確かつ最新であること）
・トレーニング開催情報の質と正確性を維持するためのレポート抽出
・ServiceNow認定教育パートナー：ServiceNow Authorized Training Partners (ATP)のコンタクト先として、必要なサポートを提供

To be successful in this role you have:

・ 国内、グローバルのトレーニング開催におけるコーディネーターの経験
・常に変更が発生し、締切があるような状況下で迅速に対応してきた経
・オペレーションプロセスを作り出し、改善してきた経験
・細部まで確認できる力と各アイテムをまとめ上げる力
・お客様の問題を電話やEmailで解決し、必要に応じてエスカレーションしてきた経験
・中級から上級程度のMicrosoft Office（Outlook、Excel、Word）の経験、ラーニングポータルなどのシステム経験があれば尚可
・ビジネスレベルの日本語と英語スキル

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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