Appealing Points:
- Support a leading global retail brand by managing and optimizing Manhattan Active WMS operations in a bilingual (Japanese & English) environment.
- Take ownership of critical production support, including incident management, root cause analysis (RCA), SLA adherence, and collaboration with global development and offshore teams.
- Build expertise in enterprise logistics technology, working across SQL, APIs, WMS business processes, and end-to-end warehouse operations in a fast-paced environment.
Annual Salary: 7 Million Yen and above
Job Description:
- We are seeking a candidate proficient in Bilingual language (Japanese and English) and IT skills to support Warehouse Management System (WMS) at a logistics site in Yotsukaido, Chiba. The role involves communication with onsite and global support teams to support a leading Retail Brand company
Job Qualifications:
- SQL
- Database knowledge
- Good to have ITIL
- Coordination with on-site users, offshore support teams, and development teams
- Knowledge E2E flow of Manhattan Active WMS (mandatory) and issues related to but not limited to
- Receiving and Putaway/Waving/Allocating/Task/ Replenishments
- Hans in experience on
- Initial review/research of reported incidents
- Configure & testing
- Collaborative working with Manhattan is required in some cases
- Define business logic for request
- Providing detail analysis of a problem to Manhattan in order to get resolution
- RCA & Resolution within SLA
- Support team members for RCA & Resolution
- Take lead and accountability in case of P1/P2 cases
Preferred Qualifications:
- SQL
- MS Office
- English and Japanese
- AMS Support (Good to have)
- Basic knowledge of API
- Incident Response
- System Analysis
- Teamwork
- Database Management
- Incident Management (using Service Now)
Langauge Required: Business level Japanese and Business level English proficiency
About Company:
This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.
A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
. Skillset Required: Manhattan Active WMS, SQL, Database Management, ITIL, Coordination, End-to-end flow of Manhattan Active WMS, Receiving, Putaway, Waving, Allocating, Task management, Replenishments, Incident Management, Root Cause Analysis (RCA), SLA adherence, Configuration, Testing, Collaborative working, Define business logic, Detail analysis, Problem analysis, MS Office, AMS Support, API, Incident Response, System Analysis, Teamwork, Service Now, Production support, Warehouse operations, Enterprise logistics technology, Communication, Leadership, Accountability
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