テクニカルサービスマネージャー

SAP (Tokyo, 日本) フォロー 19日前

Full-time Information Technology Affirmative Action Business Insights Working Model Enterprise Resource Planning

今すぐ適用する

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

部門について

当該ポジションは、Product Engineeringボードエリア内のSAP Enterprise Cloud Services（ECS）に属し、SAP HANA Enterprise Cloud（HEC）とCloud Application Services（CAS）ソリューションを扱っています。

期待と課題

お客様やパートナーに信頼される技術アドバイザーとして、お客様のビジネス要件や問題を分析し、SAP Enterprise Cloud Servicesや他のSAP部門と連携して、お客様に質の高いサービスを提供し、技術的な複雑さを解決し、一貫して高品質のサービスをデリバリーすることが期待されています。

具体的には

o 技術やイノベーションに関するディスカッションのためのお客様の主要な窓口となり、技術的な問題のエスカレーションポイントとしての機能

o ソリューションとサービスを提案するために、お客様のビジネス、目標、課題を理解し、顧客に価値を提供するSAP Enterprise Cloud Servicesの提供物の特定

o SAP S/4HANAのアーキテクチャ、変換、移行パス、方法論、ツールに関する包括的な知識の提供

o SAPの高可用性または災害復旧アーキテクチャ、ネットワーク、仮想技術（ロードバランサ、仮想マシン）の理解

o SAP NetWeaverの管理、移行、アップグレードに関する経験および知識

o 主要な問題を特定し、サービスプランを定義し、顧客ランドスケープ全体で特定されたアクションアイテムの実装を推進

o 様々なSAPクラウドソリューションとSAPシステムとSCP、アリバ、サクセスファクターズなどの統合シナリオの理解

o システムのパフォーマンスと可用性を最大化するための最適なSAP構成を設計

必須要件

o最低3年以上の SAP Basis の運用経験

o顧客対応経験

oUnix/Linuxフレーバーに関する実務経験

oSAP HANAとSybaseのデータベースに関する実務経験

o 日本語レベル：ビジネスレベル上級（顧客対応）

o 英語レベル：ビジネスレベル以上 (社内での口語、メール、電話)

歓迎条件

o プロジェクトマネジメント経験

oハイパースケーラ認定資格（AWS、Azure、GCP）

oSAP認定資格保持

oコンピュータサイエンス、エンジニアリング、情報いずれかの分野で学士号以上

o分析的で、解決志向が強く、異文化チームとの協働経験

勤務地

東京

出張予定

0-20%

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.