プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM
Ex-unicorn ERP vendor partnered with some of top global cloud / infra companies to offer both on-premise and cloud software application solutions. Fastest-growing market globally, massive potential. * * Build up (and maintain) a long term
Join an innovative biopharmaceutical company dedicated to pioneering advancements in healthcare. Our client is seeking a dynamic and experienced Cardiovascular Product Manager to lead our in developing and executing marketing strategies for their new cardiovascular product
This full-time assistant role in Tokyo encompasses general office management, legal secretarial duties, HR tasks, IT monitoring, and event organisation. The position offers a dynamic work environment, ideal for candidates with strong administrative skills and a background
This role will fully cover international logistics scope for Japan entity and supervise a team of 2 specialists. Client Details Our client is Global Consumer Electronics company from Europe with 30 years of history enhance everyday
You will perform a range of administrative duties and support an array of activities that contribute to the functionality and upkeep of the office. In this role, you will organize and be responsible for Incident Management, Facilities
Are you looking for an opportunity where you can leverage your accounting and admin skills with a leading global supplier of machinery and services to the packaging and label industries? Amazing opportunity with great benefits that
We are a company that specializes in developing lunar exploration technology and is considered a pioneer in the private space exploration race. Headquartered in Japan and with international operations, we focuses on developing technologies to utilize
Our client is a global leader in health technology, focused on improving peoples lives through meaningful innovation. With a diverse portfolio spanning healthcare, lighting, and consumer lifestyle products, our client is dedicated to delivering cutting-edge solutions
* Contacting potential clients and finding new business leads * Communicate with clients from all backgrounds, with both verbal and written communication skills Client Details Our client is a privately-owned international logistics company in over 50
Areas of Responsibility As an IT Specialist, you will support the IT foundation, security, IT systems, IT services, communications and IT infrastructure of our distribution centres and their users across the Cluster. You will support the
Detailed Responsibilities -Working as leadership support to provide effective service delivery of end-to-end process of Supply Chain Customer Products to our internal or external customers globally. -Working closely with the IT Infrastructure and Operations leaders/teams/service providers,
* Collaborate with stakeholders to lead continuous improvement projects for procurement function * Lead procurement governance activities to ensure compliance across company Client Details Our client is a multinational industrial company that provides services to the
Under the OEM and Multi-Vendor Services sales team, the service sales account manager will be focusing on selling services related to Repair and Calibration for companys industrys products. Client Details An American company best know for
Global Logistic company is looking for IT Manager (Infrastructure) Role. This position is for IT Manager role in Japan. Overall management of technical service centres, office automation related development, production scheduling, help desks, communication networks (voice and
Major Responsibilities ・ Set a direction of Japan Infrastructure with full alignment with a direction given by Global Infrastructure team. ・Manage Japan Infrastructure team or collaborate with other teams to achieve high service level in Infrastructure
The Logistics Coordinator will plan, operate and manage the supply-chain network, understanding inventory, freight transportation modes and routes. In addition, understand inventory management and its process in the warehouse, including confirmation of daily inventory, month-end inventory, and
職種 正社員 職務明細 About Colt We’re Colt (Coltテクノロジーサービス株式会社), a global digital infrastructure company creating solutions that connect people, cities and businesses around the world. Our networking and connectivity products and services put the power of the
職種 正社員 職務明細 About LOEWE Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new
職種 パートタイム(契約) 職務明細 フィデル・テクノロジーズ株式会社（2001年設立）は、東京に拠点を置き、テクノロジー、ローカリゼーション、バイリンガルスタッフィングサービスとソリューションを、グローバル企業および日本の中小企業に提供するラングテックコンサルティング会社です。日本市場への参入、ITサービス（ソフトウェア開発、製品開発・導入、インフラサポート）、ローカライゼーションサービス、人材派遣など、フィデルは日本における最も信頼できるパートナーです。 Fidel Technologies KK (since 2001) is a Tokyo-based LangTech Consulting firm & offers Technology - Localization - Bilingual Staffing services & solutions to global as well as SME Japanese clients. For Japan
