私達はマイクロソフトと有償サポート契約を締結されたお客様を中心に、高い技術力を軸にハイレベルなサービスを提供することを主な業務としております。 単純に技術支援にとどまらず、お客様のビジネスの成功を通じてより密接なマイクロソフトとのパートナーシップの構築に貢献することが私達のミッションです。 【マイクロソフトにおけるサポートエンジニアとは?】 マイクロソフトのサポートでは、法人のお客様への有償サポート対応をしています。自分のテクニカルスキルを武器にお客様の問題を解決し、弊社を代表してお客様とのコミュニケーション(メール:7割、電話:3割)を行います。 最高のサポートサービスを提供するために、同一チームの同僚だけではなく、他製品担当や製品開発部門を含めた世界中のエンジニアからの支援を受け、お客様の問題解決に向けて日々奮闘しています。担当製品の責任者として、ドキュメントの開示や品質向上のための海外開発本部へのフィードバックなどQA対応以外にも多岐に渡りご活躍いただくことができます。 こういったことから、「技術の最後の砦」と位置付けられており、社内でも最も深く技術に触れられる部門です。最先端の技術に触れながら、自身の技術力も伸ばして行ける、技術者にとって働きがいのある職種です。 サポートエンジニアの魅力は、「常に最先端の技術に触れ、学ぶことができる環境が整っていること」です。純粋に技術を追求し、国内のみならず世界における製品の第一人者になれる、非常に魅力的な職種です。 プロダクト、技術を幅広く見るエンジニア 純粋に技術を追求できる環境 大きな製品・目的の為に必要なチーム 異なる環境・異なる問題への解決が目白押し 日々新しい技術に触れることができる 【どんなサポートエンジニアが働いているの?】 私たちはデジタルトランスフォーメーションの核となる各種セキュリティ製品をサポートする、クラウド技術支援のスペシャリストです。スペシャリストと聞くと、専門性を持った一個人が対応しているように思われることがありますが、そのバックエンドではチームメンバーと相談しながら調査を進めていて、チーム一丸となってお客様からのお問い合わせに取り組んでいます。そのためチームで協力しあう文化が私たちセキュリティ&コンプライアンスサポートチームの特徴でもあります。 そんなセキュリティ&コンプライアンスサポートチームでは、テクニカルサポートの経験者が新しい製品に挑戦することでキャリアの幅を広げているメンバーや、テクニカルサポート未経験でもチームメンバーからの協力を得て成長を感じているメンバーがいます。どのような環境で業務をしているのか、下記の部門紹介インタビュー記事を見て、具体的なイメージを膨らませてみてください。 日本マイクロソフト キャリア採用情報サポートエンジニア_部門紹介インタビュー_Yuka (microsoft.com) Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees
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