PeopleCertは、世界の一流企業で使用されているベストプラクティスやビジネスに不可欠なスキルの評価・認証において、グローバルリーダーとして活躍しています。 世界200カ国以上で展開するEdTechのリーディングカンパニーで、一緒に働いてみませんか。 PeopleCertでは、国際電話のインバウンド・アウトバウンドの対応を通じて、お客様の受験で利用する技術サポートや資格に関するお問い合わせに対応する日本語と英語を話すカスタマーサービス・エージェントを募集しています。PeopleCertのカスタマーサービスは、チャット、電話、Eメールを通じて提供されます。日本語を話すカスタマーサービス・エージェントは、リモートで在宅勤務をすることが可能です。 仕事内容 日本またはアジアの受験者からのメール、チャット、電話などのインバウンドリクエストのカスタマーサービス業務 資格と資格試験に関する苦情や問い合わせに、設定された手順とガイドラインに従って対応する チームワークを大切にし、他のチームと連携して仕事を進め、可能な限り最高の結果を出すこと 役割と活動範囲に関連し、合理的に割り当てられた任務とタスクを遂行する。柔軟で適応力のある顧客中心のアプローチを適用し、複数のタイムゾーンにまたがるPeopleCertの多国籍企業やグローバルな業務に対応すること 応募資格 学士号（履修分野を問わない） 類似の職種で最低1年の経験 カスタマーサービスに熱意がある方 英語（CFEFR C1レベル、LanguageCert C1 LTEまたはC1 IESOLがあれば尚可）および日本語（C2レベル、ネイティブ）の優れた知識 優れた対人コミュニケーション能力、口頭および書面でのコミュニケーション能力 整理整頓ができ、自発的に行動し、柔軟性があり、迅速に期限厳守の環境で働くことができる方 本人認証に関わる業務や研修・試験分野での実務経験があれば尚可 カスタマーサービスに必要なコンピュータリテラシー。一般的なワードエクセル、業務システムなどの利用経験があれば尚可 当社勤務でのベネフィット： 時間的に固定された勤務体系 祝日を除く平日日本時間09:00-17:00 在宅勤務で出社なし（地方都市からの勤務も可能） 国内外の受験者と関係者と英語を使う機会と経験の提供 国際的かつダイナミックでの明るい雰囲気の中での勤務 PeopleCertのポートフォリオに含まれる認定資格の試験を年間2試験無料提供 ベストプラクティスとグローバルな環境を活用した膨大なラーニング経験 常に個人とプロフェッショナルを育成 100％バーチャルな採用プロセス...
職種 正社員 職務明細 A.P. Moller - Maersk (Ａ.P. モラ―マースク) is an integrated container logistics company and member of the A.P. Moller Group. We help our customers grow and thrive by helping them connect and simplify their trade.
Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes. Perform language translation and proofreading where necessary. Respond and support players issues via chat and email, including but not
Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. Perform (JP-EN, EN-JP) language translation and proofreading where necessary. Respond and support players issues via chat and email, including
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of
Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of
Niantic inspires people to explore the world together, and Player Experience is by their side at every stage of their journey. The Player Experience team is focused on providing high-quality service and quick issue resolution to Niantic
Job Description We’re looking for Customer Support Agents who have an excellent command of both Japanese and English to join our growing team in Tokyo on a 1-year Full Time Contract (FTC), starting on 17th June 2024 to
Fleet Program Manager (In Service Team/Japan and Korea) - Tokyo, Japan Company: Boeing Japan Kabushiki Kaisha Job ID: 00000419985 Date Posted: 2024-04-15 Location: JPN - Tokyo, Japan Job Description Qualifications: (Japanese Follows) The In-Service Strategic Operations organization is
POSITION SUMMARY Responsible for serving the hotel reservation needs of the corporate transient customer. The coordinator is also responsible for generating daily, weekly and monthly statistical reports. The Coordinator serves as a sales agent in the reservations process
Be part of something bigger! As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be
Job Description We’re looking for a Customer Support Team Lead to add some additional leadership power and experience to our Customer Support teams in our Tokyo office. This role is a unique opportunity to build a strong team,
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As Team Xbox, we are on a mission to bring the joy and community of gaming to everyone
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data
About Cove: Cove is the new way to rent your home! Aligned with our mission, were a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can
Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world
Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsofts M365,
Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world
