役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
We are seeking a highly experienced and motivated SAP Finance Architect to join our team in Japan. You will be responsible for the design, implementation of SAP FICO solution, ensuring it aligns with the clients financial processes and best
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
Seeking a Cloud Solutions Architect for Japan who will provide proactive communication with customers; coordinate fit for purpose estimates; assist in Cloud Solutions Architecture development; sizing, Cloud upgrade planning. What youll do: * Design an effective solutions with knowledge with
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our
企業概要 IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is
Job Description *Hiring will be into all Renesas EMEA and APAC offices, either for hybrid work or remotely* In this role, you will be part of the AI & Cloud Engineering (ACE) Division and the Product
Summary: The IT Business Application Manager in this role provides strategic IT services to the business organization, including process compliance, process improvement, application convergence, and continuous communication. The IT Business Application Manager is the bridging instance between the businesses,
We are seeking a Sr Data Consultant/Architect to join our Japan team in Tokyo. As a Sr Data Consultant you will be accountable for developing data products with decentralized data architecture. You will be able to apply
We are seeking a highly experienced and motivated SAP Finance Architect to join our team in Japan. You will be responsible for the design, implementation of SAP FI solution, ensuring it aligns with the client’s financial processes and best
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world! www.stand8.io As the
We are seeking a highly experienced and motivated SAP MM/WM architect to join our team in Japan. Responsible for the design and implementation of SAP MM/WM solution’s, ensuring it aligns with the client’s MM/WM processes and best practices Responsibilities:
We are looking for an Integration Consultant (Japan with Japanese and English speaking skills) with Azure integration Architect & Developer skillset Job Responsibility: Work independently with technical and business stakeholders Understand business problems and perform due diligence
