Your Contribution Plan and deliver product quality and reliability training for internal and external stakeholders Develop and maintain technical materials, including brochures and videos Monitor training KPIs and evaluate training effectiveness Serve as the main contact
This job requires Japanese language ability. JD is available in Japanese only. Customer Service Budget & Capacity Planner - Mercari 雇用形態：正社員 働き方：フレックスタイム制（コアタイムなし） 勤務地：六本木 詳細はキャリアサイトの募集要項よりご確認ください メルカリグループについて あらゆる価値を循環させ、あらゆる人の可能性を広げる 「地球資源が限られているなか、より豊かな社会をつくるために何ができるか」。2013年、創業者の山田進太郎が世界一周の旅で抱いた課題意識から、フリマアプリ「メルカリ」は生まれました。私たちは、物理的なモノやお金に限らずあらゆる価値を循環させることで、誰もがやりたいことを実現し、人や社会に貢献するための選択肢を増やすことができると信じています。 テクノロジーの力で世界中の人々をつなぎ、あらゆる人の可能性が発揮される世界を実現していきます。メルカリグループの目指すべき方針については Mercari Culture Doc をご覧ください。 組織・チームのミッション メルカリグループのカスタマーサービス組織は、株式会社メルカリおよび株式会社メルペイにおいて、個人のお客さま向けのカスタマーサポートと、より良いカスタマーエクスペリエンス（CX）の設計・運営を担う組織です。 また、AIをはじめとするテクノロジーを活用したCS変革（CS-AX）の企画・実行と、オペレーションの効率化と体験品質の向上を同時に実現することも実行していきます。2029年までにお問い合わせの大部分をAIにより解決させることを目指し、ユーザーにとってのエフォートレスな体験を追求していくこともミッションとしています。 本チームではメルカリグループが提供する全サービスのCS・Trust & Safety領域を横断。需要予測（コンタクト予測）から、キャパシティプランニングの作成、コストの予実管理や予算の作成などを主導しています。CS/TnS領域の業務基盤となる部分の設計を幅広く担い、進化し続けるプロダクトを支えています。
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our
At Moodys, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to
Key responsibilities Owns and manages the customer experience by managing end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Position Summary Delivering seamless PC Lifecycle Services requires more than project management expertise. It demands strong leadership, operational excellence, and a relentless focus on Customer Success. As a Project Manager within our Lifecycle Services Management team, you will lead end-to-end PC
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Provides optimal customer experience, exhibiting Mouser values to each customer. Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryOperations Job Details About Salesforce Salesforce is the #1 AI
企業概要 Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every
Job Description: Job Description: Business Overview The FinTech Group Company provides various fintech (financial) services, including payment services such as Rakuten Card, point programs, internet banking services, securities trading services, and insurance services. Rakutens strength lies in providing a wide range
Job Description: Business Overview As a member of the Rakuten Group FinTech Group Company, Rakuten Payment aims to realize a cashless society by developing businesses centered on payment and marketing services. Through its main services such as Rakuten
Job Description: Business Overview The FinTech Group Company provides a wide range of fintech (financial) services, including various payment services such as Rakuten Card, point programs, internet banking services, securities trading services, and insurance services. Rakutens strength lies in providing various
Citi Japan is hiring a Vice President, Customer Service Manager to lead the customer service team within Fixed Income Settlements Operations, Markets Operations in Japan - the function that serves as the primary point of contact between Citi and Japan
Customer Service Manager Budged: 12M approx + bonus + allowance Replacement Reporting to SCM director Location: Tokyo Working style: Need to go to HQ in Hamamatshu-cho/ warehouse in Heiwajima 2-3 times in a week Team size: 30 members
Job Summary The Service Delivery Management Services Leader is a strategic leadership role responsible for governing end-to-end IT service delivery, operational excellence, customer satisfaction, supplier management, transformation governance, and continual service improvement across all infrastructure towers. The role aligns with an emphasis on
Customer Service Representative Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions,
Req ID: 138961 Remote Position: Yes Region: Asia Country: Japan State/Province: Tokyo City: - Summary This Advisor, Customer Business Unit Program Management, manages customer accounts, ensures on-time product deliveries and project schedules, and develops action plans for deviations. Key
Company Description Join TOMRA Recycling and help drive the circular economy At TOMRA Recycling, we develop industry-leading sensor-based sorting solutions that enable smarter resource recovery and a more sustainable future. Our technologies help customers maximize recycling efficiency,
Job Description: Business Overview Rakuten is the biggest marketplace of Japan and is the largest internet ecosystem with wide range of services ranging from e-Commerce, Travel, Banking, Fintech, Golf, Insurance, Instant Messaging, Mobile Network etc. Rakuten has