What to Expect
At Tesla, we don’t just build groundbreaking technology, we empower customers to embrace a sustainable future. As a Customer Support, Technical Specialist, you’ll play a pivotal role in ensuring every interaction with our energy products reflects the innovation, precision, and care that define Tesla. This position supports our mission to accelerate the world’s transition to sustainable energy by delivering seamless technical support to customers.
Your work bridges cutting-edge energy systems with the people who use them, combining technical expertise with dedicated customer advocacy. Ideal candidates thrive at the intersection of innovation and empathy, solving complex challenges while building trust in Tesla’s vision of a cleaner, smarter energy ecosystem.
What You’ll Do
What You'll Do
- Redefine customer support standards by resolving customer inquiries with clarity and urgency, ensuring confidence for homeowners and certified installers.
- Translate intricate energy systems into actionable guidance that empowers users to maximize their residential storage solutions.
- Assess issues remotely, escalating complex concerns as needed.
- Champion systemic improvements by documenting insights in CRM systems and advocating for customer-driven product/service enhancements.
- Operate with agility in a fast-paced environment, balancing high-volume support demands with Tesla’s high bar for quality.
- Flexibility to work shifted schedules during peak support periods.
What You’ll Bring
What You'll Bring
- Customer support experience with a track record of resolving complex issues and driving customer satisfaction.
- Previous contact centre experience within the Energy or Telecommunications industries is highly favourable.
- Exceptional written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
- Experience with CRM systems and data-driven workflows to optimize support efficiency.
- Attention to detail in documenting interactions, prioritizing accuracy and compliance.
- Enthusiasm for learning new technologies and a commitment to continuous improvement.
- Ability to establish trust quickly, balancing technical precision with warmth in high-pressure situations.
- Team-oriented mindset with a focus on achieving shared goals across Sales, Operations, and Service teams.
Compensation and Benefits
テスラジャパンは正社員に対し、給与のみの待遇ではなく以下の福利厚生を提供します。
- 社員株式購入制度 (ESPP)
- 出産/育児休暇
- 出産休暇：14 週間 (前：6 週間、後：8 週間)
- 出生時育児休業：4週間
- 育児休暇：1年（最長2年）
- セルフケア/ファミリーケア休暇、アニバーサリー休暇、ボランティア休暇
- 車両購入ローン プログラム（会社が利息の 50%を負担）
- 車両購入プログラム（Full-Self Drivingを無償提供）
- 車両レンタルプログラム
- 交通費支給（車通勤者にも適応
- 会社製品割引
- ベビーシッター割引クーポン
- 結婚/出産祝い金
- テスラベイビープログラム（新生児ギフト）
- 勤続記念賞（3年、5年、10年勤続時）
- 年次健康診断およびストレス診断
- 産業医による専任カウンセリングサービス
- 勉学資金（専門コース、認定資格、学位のための資金提供）
※一部資格基準および条件が適用される場合があります。福利厚生は会社の裁量により事前の通知なく変更または取り消される場合があります。
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