Director, Global Partner Lead

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What you get to do in this role:

• This role is based in Japan but is a Global role reporting to the VP of Global Partner Sales.


• Global responsibility to lead and grow a group of 3 Global partners headquartered in Japan responsible for strategic partnerships and our partner go-to-market.


• Manage a team of Global Partner Leaders, Sellers, and Managers to drive joint business with GSI/Service Providers


• Responsible for managing the global 360 relationship with identified partners with the goal of increasing Annual Contract Value (ACV) with and through the partner


• Manage key partnership areas with strategic partners namely - strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions.


• Create and facilitate demand generation for partner differentiated solutions and offerings.


• Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes.


• Conduct day-to-day business management and escalation management with relevant internal and partner stakeholders; play a ‘quarterback’ role to manage competing cross-functional priorities.


• Work closely with the executive team and internal functional leaders to drive action and build world class execution capability.


• Build and maintain activity and performance reports and dashboards.

To be successful in this role you have:

• Fluent in English and Japanese.


• 10+ years work experience with some specific experience managing GSIs, business development or other deal-oriented role


• 5+ years work experience as a manager


• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems


• Strong previous background in Partner Alliance Management


• Strategic thinker, who is also execution oriented; ideally has experience driving cross functional programs or processes


• Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects


• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions


• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment


• Strong team player who is also an independent thinker


• Experience working with Japan-based GSIs is a plus (not mandatory, but nice to have)


• Willing to travel at least 40%.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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