Field Application Scientist 2 - Japan

What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

As a Field Application Scientist 2, you will provide applications support (installation, system validation, customer training, pre/post sales technical consult) to customers using Illumina's high throughput sequencing and microarray systems.

Position Responsibilities:

• Coordinating and executing on installations including facility inspections, instrument validation, and customer training independently, without significant supervision and help.
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments, including complicated cases, managing customers according to their situation with broader perspective.
• Developing and maintaining positive relationships with customers in assigned territory.
• Helping to maintain and increase product usage and supporting sales efforts through technical presentations and demonstrations.
• Contribute to improve key company processes that support our mission of building a world-class customer support organization.
• Acting as a key contributor of customer feedback to marketing and product development teams.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• Demonstrated understanding of commonly-used sequencing data analysis software applications
• Outstanding problem solving and interpersonal skills
• Demonstrated high-level written and verbal communication
• Excellent communication skills in English

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education/Skills:

• PhD in Genetics, Molecular Biology or Bioinformatics preferred, OR M.S. plus minimum 2 years of relevant experience.
• Prior field experience supporting customers using sequencing or array technologies preferred
• Experience supporting testing companies and hospitals
• Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred
• Experience in clinical NGS applications preferred
• Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred
• 3-5 years biotech experience preferred
• Demonstrated experience with Bioinformatics product or CLI preferred

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.