Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide personalized and professional service to all guests. As a Concierge, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Serve as the primary point of contact for guests and VIP guests, responding to inquiries promptly and professionally
- Provide information and arrange services such as city tours, restaurant reservations, event tickets, medical assistance, and transportation
- Handle guest messages and ensure timely delivery
- Assist with luggage handling and ensure safe storage
- Stay up to date on all hotel services, VIP requests, and special events
- Maintain orderliness and ensure safety in the lobby and entrance areas
- Support management as needed, including during emergency situations
- Deliver professional service with a strong focus on hospitality and guest satisfaction
- Maintain a clean, safe, and healthy working environment
- Operate front office equipment and systems in accordance with company policies and procedures
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Professional proficiency in Japanese and English
- A positive attitude and strong communication skills
- A commitment to delivering a high level of customer service
- Excellent grooming and professional appearance standards
- Flexibility to respond to a variety of work situations
- Ability to work independently as well as part of a team
- Knowledge of the local area
- Previous experience working as a Concierge in a hotel environment is preferred
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