Japan

Compagnie Financiere Tradition (Asia Pacific) (Tokyo, 日本) フォロー 15時間前

Full-time ITIL IT Operations Financial Markets Application Support Telephony

今すぐ適用する

Main Responsibilities:

Reporting to IT Operation Manager, this is a hands-on role working a high pressure 24/5 financial trading environment.
Ensuring 1st line smooth support of day to day technical operations of trading floor will be core component of your role, with desktop support, Windows OS, and End-User Application support on a dealing floor as the key requirements, and telecommunication optional.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Incident and Problem management.

Provide day to day issue escalation and management
Supporting and maintaining operational manual/procedure for the maintenance and support of the operation.
Adhering to current service culture within the IT operation team

Ensuring compliance to Company & Regulatory requirements.
Other scope: e.g. desk move, new hardware or software purchase / deployment, the telephony systems support.

Knowledge & Expertise

3yrs+ experience in an enterprise environment that operate 24-5 platforms
Experience of working in an ITIL aligned service management environment and embedding robust operational processes, procedures and reporting.
o Proven ability to work on your own whilst being aware of pressures in other areas of IT and able to communicate within the team/intra-teams is vital.

Proven track record in incident and problem resolution across multiple technologies / applications, including management of users expectations.

Experience with various Windows OS version.
Experience in dealing floor telecommunication equipment (BT Netrix) and voice line technologies. (Optional)
Must be competent with basic networking and application troubleshooting.
Knowledge and experience in various financial market data application such as Bloomberg, Reuters, Markit etc