Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: Senior Partner Sales Manager
Team: Partner Sales & Alliances
Reports to: Director, Partner Sales & Alliances
Location: Japan
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
The Senior Partner Sales Manager will be responsible for driving revenue growth through strategic partners in Japan. This role will own a defined portfolio of partner accounts and will be accountable for building, executing, and scaling partner-led go-to-market plans that generate new pipeline, expand existing opportunities, and accelerate Genesys Cloud adoption.
This is a senior partner sales role that requires strong commercial discipline, executive-level partner engagement, and the ability to influence sales motions through partners. The successful candidate will act as a trusted business advisor to partners, helping them build a profitable Genesys practice while aligning closely with Genesys sales, pre-sales, marketing, customer success, and leadership teams.
Key Responsibilities:
In this role, the primary responsibilities will include (but are not limited to):
- Partner Sales Strategy and Execution
- Own and manage a defined set of strategic partner accounts in Japan, with responsibility for achieving annual revenue and pipeline targets.
- Develop and execute partner-specific business plans, including joint pipeline creation, account mapping, sales campaigns, enablement, and executive engagement.
- Drive partner-led and partner-influenced opportunities across new logo acquisition, expansion, cross-sell, and upsell motions.
- Establish a disciplined sales cadence with partners, including regular pipeline reviews, opportunity progression, forecast alignment, and action tracking.
- Work closely with Genesys sales teams to ensure clear alignment on account ownership, opportunity strategy, and partner engagement models.
- Partner Engagement and Business Development
- Build trusted relationships with senior stakeholders across partner organizations, including sales, solution, delivery, marketing, and executive teams.
- Articulate the Genesys Cloud value proposition clearly, including AI, digital, automation, and experience orchestration capabilities.
- Help partners identify market opportunities, develop differentiated offerings, and position Genesys solutions effectively with enterprise customers.
- Represent Genesys professionally in partner meetings, customer discussions, business reviews, and industry activities.
- Partner Enablement and Practice Development
- Support the development of partner capabilities, including sales readiness, solution knowledge, certifications, and program adoption.
- Encourage partners to build scalable Genesys Cloud practices that support sustainable growth and profitability.
- Leverage Genesys partner programs, incentives, campaigns, and promotions to accelerate partner engagement and business outcomes.
- Collaborate with internal teams to deliver enablement activities that improve partner confidence, solution positioning, and competitive differentiation.
What We Are Looking For
- 8+ years of experience in enterprise sales, partner sales, alliance management, or business development within the IT, cloud, SaaS, CX, contact center, or related technology industry.
- Proven track record of achieving revenue and pipeline targets through partner-led or indirect sales motions.
- Strong understanding of enterprise technology sales cycles, including complex stakeholder management and value-based selling.
- Experience working with system integrators, resellers, technology partners, or large enterprise partners in Japan.
- Ability to develop and execute structured partner business plans that translate strategy into measurable sales outcomes.
- Strong commercial acumen, including an understanding of SaaS business models, partner profitability, recurring revenue, and cloud transformation.
- Ability to communicate the value of cloud, AI, digital, and customer experience technologies to both business and technical audiences.
- Excellent relationship-building skills, with the ability to influence senior partner stakeholders and internal cross-functional teams.
- Strong pipeline management, forecasting, and sales cadence discipline.
- Self-starter with a growth mindset, high accountability, and the ability to operate independently in a fast-moving environment.
- Excellent verbal and written communication skills in Japanese and English.
- Experience using CRM and sales productivity tools such as Salesforce and LinkedIn Sales Navigator.
- Understanding of the competitive landscape across cloud, SaaS, contact center, CCaaS, CRM, AI, and digital customer engagement is preferred.
Preferred Attributes
- Strategic thinker who can also execute with discipline and urgency.
- Comfortable working in a matrixed global organization.
- Able to balance partner advocacy with Genesys’ commercial priorities.
- Curious about technology and passionate about helping partners and customers transform their business.
- Strong executive presence and the ability to lead business discussions with confidence.
- Collaborative, transparent, and comfortable working across cultures and functions.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.
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Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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