Sr. Sales Operations Analyst

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

OpenText Security Solutions SMB + Consumer, is seeking a Sales Operations Specialist to be based in Japan, joining our APAC & JAPAN Revenue Operations team.

The role requires general day to day support for regional sales team, especially on order fulfilment and pre-sales matters.

To achieve success in this role, the candidate will have the ability to provide effective support to the Sales organization, as well as communicate and work collaboratively with other teams, at all levels, across the global OpenText organization.

We are seeking an individual who are great at,

• Ensuring accuracy of account and opportunity data in Salesforce.com. Supporting proactive resolution of any discrepancies to ensure reporting is timely and accurate.
• Identifying areas for process automation and leading regional process improvement initiatives. Demonstrate thought leadership around sales processes and operations.

Responsibilities include but are not limited to:

• Order entry for all sales in region with an emphasis on ensuring company guidelines are adhered to.
• Ensure compliance with published sales and business approval policies.
• Provide support to regional sales teams by answering questions and helping to resolve issues in timely and professional manner.
• Gain proficiency with internal tools such as Salesforce.com and custom-built systems.
• Creating report for sales analysis and forecasting.
• Focus on operational efficiency and efficacy. Identify and report operational issues to Team Lead for discussion and resolution.

REQUIRED SKILLS AND EXPERIENCE

• Experience in Salesforce.com
• Must be able to read, write and speak in both English and Japanese.
• Having experience in Sales, Sales Operations, Order Fulfilment or Customer Support is preferred.
• Proficiency in Microsoft Office
• Ability to work in fast pace and high-growth environment and be willing to “roll-up your sleeves”.
• Ability to build relationship across multiple departments and externally with customers.
• Excellent organizational skills to monitor and prioritize multiple activities at once.
• Self-motivated, with the ability to work with minimal supervision.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.