Role summary
The Senior Project Manager owns coordination for one or more assigned functional areas and flexes into business analysis execution as the work requires. This is explicitly a hybrid seat. It is not an administrative or status-reporting role, and the individual is expected to contribute directly to the analytical and functional work of the program alongside their coordination responsibilities.
Key responsibilities
- Own day-to-day coordination for one or more assigned functional areas — sequencing, dependency tracking, action management and progress reporting.
- Work directly on analytical and functional tasks alongside the BSA team, including data review, structured queries, spreadsheet and extract analysis, requirements gathering and user acceptance testing support.
- Maintain the risk, issue, dependency, decision and action record for the assigned areas.
- Coordinate scheduling, working sessions and stakeholder touchpoints for the assigned areas.
- Prepare and issue status reporting to the agreed format and cadence.
- Track and follow through on open items raised by Client stakeholders to closure.
- Support onboarding and knowledge transfer for incoming resources within the assigned areas.
- Escalate capacity, quality or sequencing concerns promptly to the Senior Program Manager.
Required experience
- 8 + years of project management or project coordination experience on enterprise programs.
- Demonstrated willingness and ability to work hands-on at task level — this role will be expected to perform business analysis work, not only manage it.
- Practical data-handling capability, including comfort with spreadsheets, extracts and structured queries.
- Experience managing dependencies and actions across multiple stakeholder groups.
- Clear written and verbal communication in English and demonstrated reliability in follow-through.
- Experience working within GxP-regulated environments.
Preferred experience
- Experience on a system transition, data migration or platform implementation program.
- Exposure to a learning management system or enterprise HR platform.
- Experience in a regulated industry.
Ways of working
- Works to the direction and priorities set by the assigned Client workstream lead or program owner.
- Maintains transparent, timely status against assigned activities and escalates blockers early rather than at the point of impact.
- Documents decisions, actions and open items so that context is held in the program record and not solely with the individual.
- Cross-trains across adjacent functional areas to provide coverage redundancy within the Milestone team.
Compliance and environment
- Works entirely within Client's systems, tools and environments. No client data is moved to, stored in or processed on external tooling without Client's express written approval.
- Operates within a GxP-regulated environment and follows Client's data privacy, data integrity, information security and records-retention standards at all times.
- Completes all Client-mandated onboarding, access provisioning and compliance training before commencing project activity.
- Participates in Milestone's structured program induction covering program context, stakeholder map, ways of working and tooling.
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