Appealing points:
- End-to-end ServiceNow HRSD: Work across HR Case Management, Knowledge Management, Employee Center, Agent Workspace, and employee lifecycle processes.
- Integration & Automation: Build workflows and integrations using Flow Designer, IntegrationHub, REST/SOAP APIs, Import Sets, Transform Maps, and MID Server.
- Advanced HR Technology: Support Virtual Agent and emerging Now Assist for HRSD capabilities while ensuring secure and upgrade-safe ServiceNow configurations.
Annual Salary: 8 Million Yen and above
Job Responsibilities:
- Gather and analyze HR business requirements to develop tailored ServiceNow HRSD solutions.
- Configure and implement HR Case and Knowledge Management functionalities.
- Set up HR services, service definitions, case types, Centers of Excellence (COEs), assignment groups, SLAs, and HR criteria.
- Design and implement Employee Center experiences, including catalog items, record producers, knowledge articles, and employee self-service options.
- Configure Agent Workspace and enhance HR agent experiences.
- Implement employee lifecycle processes such as onboarding, offboarding, transfers, promotions, leave-related processes, and employee changes.
- Configure Employee Journey Management and Lifecycle Events along with related workflows.
- Design workflows and automation using Flow Designer, Workflow, Business Rules, Script Includes, Client Scripts, UI Policies, and Data Policies.
- Develop integrations between ServiceNow HRSD and external HR/HCM systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) and other enterprise applications.
- Work with REST/SOAP APIs, IntegrationHub, Import Sets, Transform Maps, and MID Server as required.
- Configure notifications, approvals, routing, escalations, and HR case assignments.
- Implement HR knowledge management and employee self-service capabilities.
- Support Virtual Agent and conversational self-service initiatives, including emerging Now Assist for HRSD capabilities.
- Ensure the security and confidentiality of sensitive HR data through roles, ACLs, HR criteria, and other ServiceNow security mechanisms.
- Perform unit testing, system/integration testing, UAT support, defect resolution, and deployment activities.
- Prepare technical and functional design documents, configuration documents, test cases, and deployment documentation.
- Provide production support, troubleshooting, root-cause analysis, and performance optimization.
- Follow ServiceNow development best practices and maintain upgrade-safe configurations.
Job Qualification:
- Proven experience as a ServiceNow HRSD Specialist.
- Bi-Lingual (English and Japanese)
- Strong understanding of HR processes and best practices.
- Expertise in configuring and implementing ServiceNow HRSD solutions.
- Experience with integrations between ServiceNow and external HR/HCM systems.
- Proficiency in using ServiceNow development tools and methodologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7-10 years of experience in ServiceNow HRSD or related roles.
- ServiceNow certifications related to HRSD are a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Experience with Flow Designer and Workflow automation.
- Knowledge of REST/SOAP APIs and IntegrationHub.
- Familiarity with security mechanisms in ServiceNow.
- Experience in employee lifecycle management processes.
Language Skills: Business Japanese and Business-level English
Company:
This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.
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