プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM PLの経験 ・ネットワークに関する知識 ・Windows端末管理（AD設定、セットアップおよびアプリケーション配信など）に関する知識
As one of the Asia Azure Developer Audience Go-To-Market Manager in the region, the candidate is responsible to provide leadership across Asia for a connected developer engagement strategy. This includes end-to-end management from developer engagements, to developer
Job Description NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration. Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. You will drive the overall sales, acquiring
Summary Posted: Jun 5, 2024 Role Number: 200548524 The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks.
WHAT MAKES US EPIC? At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables
Minimum qualifications: Bachelors degree in Business Management, Real Estate, Public Policy, Finance, Technology, Engineering, or equivalent practical experience. 4 years of experience managing projects or supporting the planning and development of agreements. Experience managing project delivery,
Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Position Summary We are seeking an experienced results oriented relationship manager with high energy levels to join our Transactions Sales team to cover accounts in Japan. Successful candidates will possess good oral and written communication skills (English
JOB SUMMARY On the basis of Sanofi quality policy and Japanese regulations, make available to customers high quality products and services through promoting Quality Assurance activities strongly and leading / supporting Japanese Contract Manufacturing Organization in order to
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards
You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters
Location: Japan (Tokyo) Role Overview: In this key role, you will manage and drive direct sales into Major Retail/Manufacturing accounts. Create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software
A successful Administrative Assistant possesses structure, attention to detail, quality focus, high energy and flexibility to a high-paced deadline driven organization. As a Securities Services Japan Admin Assistant in Corporate & Investment Bank, you will represent the
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is
