Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs
Minimum qualifications: Associates degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience. 9 years of experience in operations management and facilities management. Experience in critical facility operation management.
Overview Are you a Leader? Are you able to translate cloud services strategy and objectives into clear, discrete and executable plans for your market? Can you compose an integrated business plan across sales, marketing, partners and
顧客の購買センター（意思決定部門）との関係を構築・維持し、戦略的決定に影響を与えます。 アカウントチームや顧客と連携・支援し、顧客のニーズを理解した上で、シスコの専門領域を位置づけます。競合情報や業界の知見によって強化された、深いアーキテクチャの専門知識と幅広いソリューション知識を適用します。 コスト、便益、リスクの要因を含む、ビジネスケースの全要素に関するエキスパートレベルの知識を維持します。 直接的な案件のオーナーシップは持たずに、複数の商談にわたってアーキテクチャの専門知識を提供します。 また、アーキテクチャに特化したフォーキャスト（売上予測）を維持しつつ、技術的な予測とより広範なポートフォリオ計画をすり合わせ、整合性を確保します。 技術的な概念実証（PoC）および価値実証（PoV）のエンゲージメントを主導し、顧客のコミットメントを得る前にソリューションの機能とビジネス成果を示すためのスケーラブルなデモ環境を実装します。 ソリューションのギャップに対処し、顧客の目標に合致するシスコの製品・サービスを強調した包括的な提案書を作成します。 ソリューションエンジニア、アカウントチーム、顧客と緊密に連携し、特定の注力分野/アーキテクチャの方向性と戦略を策定します。 顧客との対話から得られた貴重なフィードバックをシスコの開発チームに提供し、製品ロードマップに影響を与え、ソリューションが新たな市場の需要や技術の進歩に適応できるようにします。 • 専門性と注力分野 - 特定のシスコのアーキテクチャおよび/または業界に特化。特定の専門分野における深い技術的および製品知識を持つエキスパート。関連するバーティカル（市場）または業界に対する深い理解。主に直接顧客レベルで対応。 • 顧客エンゲージメントと説明責任 - 主に顧客と直接接触し、IT部門、事業部門（LOB）、経営層（CXO）、および意思決定者と対話。特に案件のクオリファイ（見極め）および提案フェーズにおける主要なインフルエンサー。ライフサイクル全体にわたって関与する場合あり。 • 社内セールスプロセス - 業務時間の10〜25%を社内のビジネスユニットとの連携に費やす可能性がある（大規模な案件ではさらに多くの時間を要する）。 • 全社連携 - ビジネスユニットと協力して適切な顧客向けソリューションを開発する。これには、新製品の開発や既存製品の機能強化が必要になる場合がある。 • 一般的なセールスサイクル - 中程度の販売複雑性。平均的な案件期間は3〜6ヶ月だが、より複雑なアカウント/商談では12〜18ヶ月に及ぶこともある。案件規模は変動し、5万ドルから75万ドル（サービスプロバイダー向けでは100万ドル以上）となる。 • 成功の指標 - 担当アーキテクチャの収益増加。競合の排除とウォレットシェア（顧客内シェア）の拡大、市場シェアの拡大。顧客関係の構築・発展。 業務内容（What Youll Do）:
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