Job Description As Digital Experience Specialist, you will report to the E-Commerce Manager, you are responsible for analyzing and understanding customer behavior to maximise net sales for a given concept while overseeing and implementing onsite execution and
Location: Tokyo, Japan Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is
Job Description: Business Overview Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce,
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At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. The Sales and Operations Planning (S&OP) team is looking for planner in the space of
Candidates must live in Japan or Guam. Job Title: Work and Family Life Specialist (Remote) Summary Work and Family Life Specialists (WFLSs) provide one-on-one consultation, education, training, and information and referral services in support of the Work and
SummaryAt Apple, we are committed to creating products and services that enrich people’s lives. Our Advertising Platforms organization enables a thriving ecosystem for content creators, publishers, and developers by helping them monetize their work while enabling
SummaryLead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), youll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do
Since 1998, weve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there
Job Description: Business Overview Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba”, online travel service “Rakuten Travel”, online banking service
Job Description: Business Overview Rakuten is a leading Japanese e-commerce and internet services company that offers a wide range of products and services to customers worldwide. With a strong focus on innovation, Rakuten aims to empower
Job Descriptions Corporate and Institutional Banking Japan Graduate Programme What you can expect Whether your degree relates to finance, science or the arts there is a place for you on our Corporate and Institutional Banking (“CIB”)
Company Description About Wizcorp Wizcorp is a highly specialized game development studio based in Tokyo and operating 100% remotely. We are a cross-cultural team of passionate individuals working together toward one goal: bringing back magic to
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Job Description: Business Overview Mission Rakuten Groups basic management philosophy is to Empower people and society through innovation. We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites,
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do
【職務概要】 これまでの旅行業界やOTAでの経験を活かし、GDS（Amadeus）を使用しながら、旅行手配、予約変更、会員サポート業務を担っていただきます。電話・メール対応も含め、Tenのオンラインプラットフォームを通じて、旅行関連のリクエストをサポートする役割です。 【主な業務内容】 旅行手配・予約対応 GDS（Amadeus）を使用した航空券、ホテル、レンタカーなどの手配 Tenプラットフォームでの予約・変更・キャンセルのサポート スケジュール変更や予約エラーへの対応・修正 予約確認メールの作成・送付 会員対応（電話・メール・チャット） 会員様からの問い合わせに対し、正確かつ迅速に対応 SLA（サービスレベルアグリーメント）の向上を意識したサポート提供 ダイニング、チケット、イベントなどの予約対応・修正 問題解決・社内連携 エスカレーション案件の調査・分析・解決（CXチームやアプリサポートと連携） 会員フィードバックやエラー傾向の分析、改善提案 パートナーシップチームとの連携による特典適用の調整 プラットフォーム利用に関するトレンドの報告・共有 その他 オンライン予約のコミッション/マークアップの更新 予約できなかった取引のサポートと記録管理 払い戻しリクエストの確認と処理 【使用ツール・システム】 GDS：Amadeus 旅行バックオフィス：TTS（Ten Travel System） CRM：Ten Maid Tenオンラインプラットフォーム 必要に応じた外部旅行ポータル・API（例：eGlobalFares、レンタカーポータル） Jira（エラー管理・チーム連携） 【このポジションの魅力】 OTAや旅行業界の経験を活かし、グローバルなコンシェルジュサービスの最前線で活躍できます チームや他部署と連携しながら、デジタル旅行体験の向上に貢献できます オンラインサポートの専門性を高めながらキャリアアップが可能です Requirements