Company Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2020 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.
Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Job Description
Job Overview
The CRM Manager, reporting to the Head of Marketing Strategy & Planning, is responsible for leading the strategy and execution of customer communication efforts across the market. This role is pivotal in optimizing our customer interactions, to drive engagement, retention and loyalty of our customer base. You will play a key role by concepting, creating, optimizing our communication for designed regional campaigns, and country campaigns. This role requires a blend of strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional customer experiences and achieve business and marketing objectives. You will own the marketing channel inventory of the country, overseeing the allocation, usage, and optimization of various channels for partners/vertical campaigns. This process ensures that our placements are effectively utilized to drive desired business outcomes, without compromising the experience of our user base.
CRMマネージャーは、マーケティング戦略・企画部門の責任者の直属として、市場全体における顧客とのコミュニケーション戦略および実行を主導する役割を担っています。この職務は、顧客とのコミュニケーションを最適化し、顧客ベースのエンゲージメント、リテンション、ロイヤリティを高める上で極めて重要です。デザインされた地域キャンペーンや国別キャンペーンのために、コミュニケーションのコンセプト立案、作成、最適化を行い、重要な役割を果たします。この役割には、戦略的思考、データ分析、部門横断的なコラボレーションを融合させ、卓越した顧客体験を提供し、ビジネスとマーケティングの目標を達成することが求められます。その国のマーケティングチャネルインベントリーを管理し、パートナーやバーティカルキャンペーンのための様々なチャネルの割り当て、利用、最適化を監督します。このプロセスにより、ユーザーベースのエクスペリエンスを損なうことなく、希望するビジネス成果を促進するためにプレースメントが効果的に活用されるようにします。
Responsibilities & Duties
Qualifications
Our humble expectations
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
You will fit into a truly diverse team across 23 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
What you’ll get by joining us:
Opportunity to be part of building something exceptional, in an international environment
Lots of learning and growth in a globally scaling tech company
If you have any further questions about the position, you can turn to:
Shimi Arai, Talent Acquisition Partner - [email protected]
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!
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