Strategic Customer Success Manager

Miro (Tokyo, 日本) フォロー 1日前

今すぐ適用する

About the Team

Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager on our Strategic Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 2 days a week in office culture as our baseline.

About the Role

Your role will impact our customers immensely because you will help them realise their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

Manage a portfolio of roughly 25 Strategic customers
Maximize customer retention metrics
Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements
Identify, track and improve the health status of each of your customers
Ensure product adoption by onboarding new customers and new teams
Make sure that customers get maximum value from Miro through training and enablement
Work closely with Account Managers to identify additional license opportunities.
Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success

What you’ll need

5+ years of relevant work experience as a Customer Success Manager
Proven track record of onboarding, retaining and expanding complex enterprise accounts
Salesforce, Excel, CS Systems (Gainsight, Client Success, etc.)
Enterprise Relationship Management
SSO, SAML, SCIM
Empathy in every stage of the customer journey
Strong interpersonal skills and experience in expanding customer relationships
Excellent presentation skills and the ability to facilitate business reviews

What's in it for you

Competitive equity package
Wellbeing benefit and WFH equipment allowance
Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
Reimbursement for the annual health check
Annual learning and development allowance to grow your skills and career
Company-sponsored English lessons
Travel allowance for your commute

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro
Blog: https://miro.com/careers/life-at-miro/all/
Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.