プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス(Managed Device Service - MDS) ・プリンター関連のマネージドサービス(Managed Print Service - MPS) マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM PLの経験
Company Description Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISNs portfolio includes work with over 100 Federal agencies. ISN Corporation has been awarded a place
Purpose & Overall Relevance for the Organization Manage and deliver the Go To Market (GTM) strategy against global priorities; lead category management team to bring the strategy to life Key Responsibilities Deliver business strategy and success
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Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by
Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by
SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®,
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including
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The Role This position will be responsible to lead a team in managing the overall operations of a portfolio of properties, enhancing the value of the properties through well maintained and efficiently run facilities through effective
Description Synergy ECP, a platform company with Falfurrias Capital Partners, has a talented, dedicated staff to provide a broad range of services to the defense and intelligence industries. Our capabilities are focused on software engineering, cybersecurity,
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The Reality Labs (RL) team is looking for a Retail Technology Program Manager to design and develop high impact technologies that power the retail displays and demo devices. These programs drive trial and conversion for our Hardware