Job Description: Business Overview Rakuten is one of the leading E-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. Department Overview The
Position:Customer Support Manager II Job Description: 主な職務内容 1. オペレーション・顧客サービス管理 受注処理全体を管理・監督し、受注登録、出荷状況、納品、請求、バックログ管理が正確かつ適切に行われるよう管理する 社内向けの売上レポートを作成・提供する 注文状況に関する問い合わせに対応し、顧客注文に関する問題を解決する 顧客維持管理（CRM）全般を担当し、顧客課題の解決や顧客接点戦略の策定・実行に参画する RMA（返品承認）プロセスを管理し、返品・交換・修理対応が迅速かつ正確に行われるよう監督する 顧客サービスに関する問題の解決を推進する 2. エスカレーション案件・業務改善対応 サプライヤー対応、契約レビュー、新規プログラム導入などのエスカレーション案件を解決する 顧客向け特別サービスや新規プログラムに関する業務プロセスの設計・構築・運用を行う 市場調査を実施し、標準価格のない製品について適正利益を確保するための価格設定を管理する 3. チームマネジメント 組織の効率的な運営のため、人材の採用・育成・評価を行う メンバーの教育、トレーニング、キャリア開発を支援する チームメンバーの業務進捗や成果をモニタリングし、レビューを実施する パフォーマンス管理や評価、昇給提案などの人事管理を行う 4. 見積・受注管理 顧客ごとの戦略や見積プロセスに沿って、見積作成・価格提示・受注管理業務を統括する場合がある 職務レベル（Job Complexity） 専門職社員やスーパーバイザーを管理する、または大規模かつ複雑な業務運営チームを統括する 自部門・機能におけるチームの成果および業績に責任を持つ リソースや業務上の課題に対応するため、部門計画や優先順位を調整する 方針・手順・事業計画に基づいて意思決定を行い、上位マネージャーから必要な指導を受ける 社員、同僚、顧客に対して専門的な指導・助言を提供する 小規模チームの成果に責任を持つ 限定的なマネジメント権限を有し、目標設定、評価実施、昇給提案などを行う
Job Description Summary: The Coca-Cola Company is evolving into a more digital-first, data-driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create
Job Description: Business Overview Rakuten Group offers over 70 services globally, spanning diverse fields including E-commerce, Travel, and Digital Content; Fintech services such as credit cards, banking, securities, electronic money, and smartphone payment apps; Mobile services, including
Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich
Job ID 519822 Posted since 26-Aug-2026 Organization Digital Industries Field of work Internal Services Company Siemens K.K. - Industry Software Experience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Tokyo
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Minimum qualifications: Bachelors degree or equivalent practical experience. 6 years of experience in marketing, with a focus on B2B/enterprise product marketing. Experience managing cross-functional or cross-team projects. Ability to communicate in Japanese and English fluently to
Amazon Japan is hiring a Finance Manager for the Finance Operations (FinOps) Business Partnership (BP) team based in Tokyo that owns the end to end Corporate Accounts Payable (A/P) process. Amazon’s Corporate A/P are growing and expanding at
We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment, the span from cart to confirmation where customer attention and
Job Description: Department Overview This department operates direct-to-consumer shops (Rakuten24, Baby Shop, Pet Shop, Drink Shop, etc.) within Rakuten Ichiba, a marketplace run by the Rakuten Group, that handle FMCG (fast-moving consumer goods). It boasts one
JOB SUMMARY The Marketing Manager (Business Development & Partnerships) is responsible for developing and implementing programs that drive tour flow through marketing channels in the Japan market. This role focuses on building and maintaining relationships with customers, vendors,
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we
Business Development Manager, Global Trade Solutions The Business Development Manager for Global Trade Solutions at Thomson Reuters is a key role that requires a highly skilled and experienced professional to drive sales growth and deliver expert solutions to customers. The
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI does not charge any fees at any stage of the
Job Description: Business Overview The Technology Management Division (TMD) provides corporate IT, cyber security, and privacy governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening its technology foundation. Within TMD,
Glance AI is an AI commerce platform shaping the next wave of e-commerce with inspiration-led shopping, less about searching for what you want and more about discovering who you could be. Operating in 140 countries, Glance
In This Role, Your Responsibilities Will Be: Own and execute the regional software growth plan, translating global software strategy into local market action across territories, channels, and strategic accounts. Drive software business performance through pipeline creation, conversion,