Build the future of data. Join the Snowflake team. Snowflake? Snowflakeはデータ革命の最前線に立ち、世界最高のデータとアプリケーションのプラットフォームの構築に取り組んでいます。私たちのミッションはデータサイロ化を解消して、「世界中のデータをモビライズすること」を目指しております。私たちと一緒に急成長していくデータの未来を一緒に築いていきましょう！ Cloud Support Engineer team? Snowflakeサポートチームは質の高い問題解決能力を備え、お客様がデータドリブンなビジネスインサイトや結果を引き出せるよう、全力でサポートしています。専門知識を持ったメンバーで構成されており、お客様のビジネス成功のためチームで力を合わせています。ご要望に耳を傾け、学習し、コネクションを作り上げることにより、お客様とのパートナーシップを築いています。 チームのミッションはお客様を第一に考え、誠実さを持ち、イニシアチブと責任を持って業務を遂行することです。世界トップクラスの顧客満足度を日々向上させております。 Snowflakeのサポートチームの拡大に伴い、テクニカルサポートマネージャーを募集しております。 テクニカルサポートマネージャーとして、現在成長中のグローバルテクニカルサポート組織内のチームのマネジメントをして頂きます。主な業務内容としては：チーム内テクニカルスタッフの指導、エンジニアリングチームと協力しカスタマーに影響を及ぼす不具合の修正・機能改善を実行、採用活動やサポートスタッフの育成、チームの数値目標の設定や達成に向けての戦略などを含みます。 お任せしたいのはそれだけではありません。世界一のテクニカルサポートサービス提供という目標に向けた具体的なアイデア、ナレッジベースのコンテンツ、ベストプラクティスや方法論など様々なものを責任者としてチームと共に作りあげ、実行に移して頂きます。チーム一丸となり、他社の追随を許さない優れたサービスやサポートの提供を目指します。 Your impact as a Manager: 24x7x365 SaaS環境下で、チームと共に優れたテクニカルサポートを提供 一般社員・管理職両方を含む、国内外のチームメンバーの採用/指導/トレーニングやスキルマネジメント サポート・ディベロップメント・オペレーション各チームと協力の上、お客様のインシデントの発生から解決までの一連のプロセスに責任を持つ 困難な状況においても適切な判断を下し、最適な結果をもたらす データドリブンな決定で、オペレーションの質や効率を高める SLA, CSAT, Time to Resolution (TTR)などを含む、カスタマーサクセスに向けた数値目標の管理 知識構築、インシデント管理、新機能の進捗や製品フィードバック等を通して、プロダクト・エンジニアリング部門との関係を構築し深める
Business Escalations and Advanced Technical Support Manager Description - Job Summary • This role is responsible for managing a team focused on well-defined, limited-scope activities and ensuring adherence to organizational policies and procedures. The role oversees the execution
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks
Due to the focus in Japan for Digital Transformation and Data-driven strategy, this leading and well-known platform has continued to grow rapidly and achieved record growth. Focusing on a high level of customer service and experience,
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Title: Business Development Manager (Individual Contributor role) Remote: Anywhere in Japan Line of Business: Sales, Player Support Salary: Attractive base salary + Bonus / Incentives Overview PTW Japan is looking for a Business Development Manager to develop relationships and
Summary Posted: May 2, 2024 Weekly Hours: 37.5 Role Number: 200549947 You know what it takes to encourage a team to create an incredible customer experience with every interaction. You’re a role model and leader who
Key Responsibilities Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement. Drives the adoption of new technology at the customer site. Manages a team that works closely with
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where
職種 正社員 職務明細 Mediakeys Japan (メディアキーズ), is an international and independent group that pioneers in advertising, communication and media solutions for global brands. Our mission is to revolutionize businesses by empowering them with our advanced AI
Title: Business Development Manager (Individual Contributor role) Remote: Anywhere in Japan Line of Business: Sales, Player Support Salary: Attractive base salary + Bonus / Incentives Overview PTW Japan is looking for a Business Development Manager to develop relationships and
What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a
MAIN PURPOSE Reporting to the CEO of Piaget in Japan, the Communication manager Japan defines and implements the communication strategy for Japan. In line with the Maison’s strong identity and strategic direction, he/she conveys core value of
Position Summary : Lead Engineering and C&Q (Commissioning and Qualification) Team at Fuji Site in alignment with/and implementing global guidelines , in following areas: - Engineering and Project Management, - Commissioning and Qualification plan and execution,
職務 概要 Position Summary : Responsible for providing execution system and its design, qualification, maintenance and administration at our Fuji Plant. 法規制の順守に関する責任 Regulatory Compliance Responsibilities: Ø GMP/GCTP, Japanese law and regulation. Ø IAPP 主な職務及び主な責任 Major Job
About SmartNews SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationships with more than 3,000 global
About SmartNews SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationships with more than 3,000 global
Role purpose Our Business Intelligence teams work as trusted advisors to leading Fortune 500 companies, financial institutions, private market investors and law firms across the region. We help our clients understand and manage a variety of
A Physical Design Manager is a key position in semiconductor companies responsible for leading and managing the physical design activities of integrated circuit (IC) products. The job description for this role typically includes the following responsibilities and
