ポジションについて 「1台の納車体験が、テスラのブランドを決める。」 その最前線で、複雑で繊細なお客様のご要望と重大な課題を解決するポジションです。 Business Resolution Managerは、デリバリー領域に特化し、エスカレーションされた重要案件を最後まで責任を持って解決に導きます。 単なる苦情対応ではなく、お客様とテスラ双方にとって最適な解決策を見出し、顧客満足度を高めるとともに、ブランドリスクを最小化する役割を担います。 デリバリー・セールス・法務・オペレーション・ファイナンスなど多部署を巻き込みながら、難しい状況下でも複数の案件を同時にマネジメントします。 「お客様の期待を超える体験」を創り出す、影響力の大きなポジションです。 業務内容 社内外の関係者と協力して重要な顧客案件を効率的かつ正確に解決する 納車スタッフからエスカレーションされた案件に解決策を示し、自ら介入して解決まで導く（納期の遅延、登録関連、キャンセル・返金対応等） お客様からの苦情事例を深く掘り下げ、顧客満足度・メディア・法的リスクの観点からリスクを発見し、解決策を提供する 特別なプロジェクト、業務報告や分析を行う 顧客満足度向上に関する専門的な指導、サポート、トレーニングを提供する 関係部署をリードし、様々なプロジェクトを効率的に解決する 募集要件 自動車業界での苦情対応や顧客満足度向上などに関連する経験をお持ちの方 顧客対応の経験が豊富で、最新のメディアルール、日本の自動車販売、サービス関連の法律や規制に精通していること 国内出張が50%まで可能な方（必要に応じて海外出張も可能な方） 尚可 チームマネジメント経験 ビジネスレベルの英語力 誠実で親切なお人柄...
Role Overview The Project Manager will lead the end-to-end delivery of complex technology programmes and projects, ensuring achievement of agreed scope, schedule, budget, quality, and business outcomes. The role requires strong programme delivery, stakeholder management, planning, governance,
Job Summary The Service Delivery Manager (Japan) is responsible for ensuring the successful delivery of IT Infrastructure Managed Services for the Japan business, acting as the primary interface between customer stakeholders, service tower leaders, vendors, and the
Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house
Job Description SummaryThe Development Quality Assurance Manager is responsible for assuring quality over-sight for activities undertaken in all Novartis entities in a country to assure compliance with relevant Good Clinical Practice (GCP) and Good Pharmacovigilance Practice (GPvP)
Renewals Manager As a member of our growing Renewals team, you will be instrumental in defining, testing, and scaling a renewals model that balances high-volume scale with top-down positioning across the Japan market. Based in our Tokyo
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow
Overview 世界有数の企業や公共機関のお客様に対し、Microsoftテクノロジーを活用した安定した運用・サポート体制の実現を支援するポジションです。 Service Managerとして、お客様のChief Operating Officerのような立場で運用課題や重大インシデント対応をリードし、ビジネスの継続性やサービス品質向上に貢献します。 社内外の多様なステークホルダーと連携しながら、プロセス改善や運用品質向上を推進し、お客様の長期的な成功を支える重要な役割を担います。 グローバルな環境で影響力の大きな案件に携わりながら、Microsoftでのキャリア成長を実現できるポジションです。 MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than
Testing Manager Manulife Japan is looking to fill the role of Test Manager (Bi-lingual). Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all
POSITION SUMMARY The Finance Manager is a key member of the Finance team and is responsible for ensuring accurate and timely financial reporting while supporting business planning and decision-making across the organization. Working in a lean and
企業概要 About AbbVie AbbVies mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on peoples
Who We Are Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and
Job Summary The Service Delivery Manager (Japan) is responsible for ensuring the successful delivery of IT Infrastructure Managed Services for the Japan business, acting as the primary interface between customer stakeholders, service tower leaders, vendors, and the
Job Overview: Collaborate with Site Readiness stakeholders and cross-functional teams to ensure client-centric delivery in a matrix organization. Provide oversight and accountability for Regulatory Authority (RA) submissions and coordinate, as applicable, activities related to Independent Review
Minimum qualifications: Bachelors degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. 15 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud
Job Description Summary: Job Summary This role is responsible for delivering outcomes associated with the Manufacturing Startup Leader position in a major FMCG brownfield manufacturing project. Key Responsibilities Lead startup, operational readiness, 4M readiness and technology
Job Description Summary: Project manager role for optimizing system’s mid-to-long term sourcing network and enhance supply chain operation connectivity across CPS-OU-Bottlers system. This position will conduct mid-to-long term packaging type sourcing study, support bottlers’ SC capability investment
Our Mission: Driving technology always feels old. Not by a little bit. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your