役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer satisfaction
Roles and Responsibilities: Support for overall PM/PL duties in infrastructure-related projects Promote the overall project Liaison with technical departments and members Advice and support on project planning, roadmap creation, etc Participation in meetings with various parties (internal, end
役割: 主な職務内容 E コマース領域でのエクスペリエンス - ビジネス・アナリスト 大規模IT変革およびビジネス変革プログラムのビジネスアナリスト。顧客や弊社内の専門家とコンサルティングを行い、デジタルトランスフォーメーションやその他の業務・システム改善を提案する。ビジネス/機能要件定義と分析、確認、テストを中心に、ビジネスとITプロジェクトをエンドツーエンドでサポートする 主な職務内容: 要件収集、要件分析 ビジネスプロセス・モデリング ビジネス・プロセス・リエンジニアリング 仕様書作成、ソリューション文書レビュー、テスト計画など、本稼働まで 機能要件だけでなく、非機能要件も担当する可能性がある 画面レイアウトや、顧客体験設計のフィット感やギャップを確認することもある Role: Key job description Experience in e-commerce space - Business Analyst Business Analyst for large-scale IT transformation and business transformation programs. We provide consulting
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
大手外資系金融機関にて新卒採用担当のご案内です。在宅・フレックス勤務可能、グローバルな環境での就業です。 Client Details アメリカに本社を構えるグローバルな金融機関です。 Description Perform routine operational or administrative work for campus recruiting under tight deadlines Participate in managing campus recruiting selection processes for new staff at new graduate level Providing support across the entire firm
Global PaaS vendor with 99% renewal rates. Covering solutions ranging from HR to CRM - entire platform able to integrate seamless for ease of access and next-level aftersales support. Job Responsibilities * Assist sales in the qualification
Pretisgious Technical Account Manager role at a world leading Cyber Security vendor, looking for technical support professionals skilled in networking. Rapidly growing world leader in Network and Cloud Security, looking to expand their TAM team for their
We are seeking a highly experienced and motivated SAP Finance Architect to join our team in Japan. You will be responsible for the design, implementation of SAP FICO solution, ensuring it aligns with the clients financial processes
A world-renowned media and entertainment company is looking for a Facilities Technical Infrastructure Senior Specialist/Assistant Manager. The position is based in Osaka and requires on-site work with flexible schedules. FULL relocation support is available. About The Company
A leading company in the refined goods industry is seeking an EC Operations Staff member for its EC department. Join the team to ensure smooth order processes on our EC site, enhance customer satisfaction, and engage in
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
Leading a sales team to expand the business, and achive sales targets in the Retail and Government Sectors. Client Details Global technology company (SP500 listed) specialised in sensing, analysing, and acting in real time. Its products include
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
You will bring your skills and experience to the team as a finance speacialist. You will take care of tax activities with tax consulting firm, fixed asset, and closing. As part of the company, you will
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
➢ Lead IT operations including infrastructure management and Service Desk (L1, L2) for delivering high-quality services to users. ➢ Ensure alignment of IT initiatives with business objectives, managing projects and programs. ➢ Oversee IT projects with global and local
Business: A fully owned subsidiary of the premium cars and motorcycles brand to provide financial services for the brand Your Responsibilities: In order to protect the integrity of the company group, its assets, customers and employees, the
The role supports the growth of a business in Japan by providing financial modeling and analysis. The ideal candidate will have experience in finance and experience working with stakeholders. Client Details The organization is a global e-commerce
The client is expanding their business in Japan and looking for a new Executive Assistant position to provide administrative and organizational support. Client Details The company is a prominent global investment firm specializing in real estate and
This role oversees the seamless functioning of human resources processes, ensuring compliance with industry standards while maintaining the brands high standards of excellence. They handle a range of tasks including payroll, benefits administration, employee relations, and
