役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
As the Director of Public Affairs, you will lead strategic communication efforts to promote the mission and values of the Company within the animal health sector, fostering positive relationships and advocacy. Client Details Our client is a
Lead the E-commerce strategy for the Japan market, working closely with internal and external stakeholders to achieve sales targets and optimize digital marketing efforts. Work with a very dynamic and international team with open communication. Client Details Our
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a MECHATRONICS ENGINEER with design experience and high skills. You will be based in Yokohama OR Nagoya, according to your preference. About The Company The company is
➢ Lead IT operations including infrastructure management and Service Desk (L1, L2) for delivering high-quality services to users. ➢ Ensure alignment of IT initiatives with business objectives, managing projects and programs. ➢ Oversee IT projects with
Business: A fully owned subsidiary of the premium cars and motorcycles brand to provide financial services for the brand Your Responsibilities: In order to protect the integrity of the company group, its assets, customers and employees,
* The Associate Director of Project Management leads a team of Project Managers for Rare Disease and Neuroscience Drug Development Studies on behalf of Global Bio-tech sponsors. * ICCC services, Protocol and Regulatory Submission Consultation. Client
The client is expanding their business in Japan and looking for a new Executive Assistant position to provide administrative and organizational support. Client Details The company is a prominent global investment firm specializing in real estate
* International Semiconductor Corporation boasts over 5000 employees and operates in 30+ countries, making it a global leader in the semiconductor industry. * With a strong product line featuring cutting-edge technology, the company focuses on serving
As the Extremity (Shoulder & Elbow) Product Manager, you will lead the marketing efforts for extremity products, driving product strategy, market analysis, and promotional activities to maximize market potential and customer education. Client Details Our client
As a Marketing Specialist, you will be responsible for coordinating marketing initiatives, adapting global strategies for local markets, and leveraging data analysis to enhance business outcomes. Client Details A global pharmaceutical company dedicated to veterinary medicine,
Play an important role as a Legal Assistant, ensuring everything runs smoothly day to day. You will be required to do general office management and supporting important legal figures in the company. Client Details A top
This role will be responsible to support back office activities with the focus on creating local protocols to support the launch of the new platform, trading monitoring and strategical problem solving. Client Details Leading online trading
You will provide administrative support to the Country Manager, Managing Directors and team members, helping them to manage their schedules, coordinate meetings and events, handle correspondence, and manage other daily tasks. Client Details A notable presence
New US Start-Up investing in Japan by starting the Japan office! Major new IT company in Content Management platform services. Exciting times as theyve already signed up multiple new projects and they need Professional Services Consultants
Join this exciting team as a seasoned, hands on Product Manager- this client is looking for Product Managers who thrive in dynamic, high-productivity environments and possess a fervent commitment to crafting products that captivate end-users while
