Build the future of data. Join the Snowflake team. Snowflake? Snowflakeはデータ革命の最前線に立ち、世界最高のデータとアプリケーションのプラットフォームの構築に取り組んでいます。私たちのミッションはデータサイロ化を解消して、「世界中のデータをモビライズすること」を目指しております。私たちと一緒に急成長していくデータの未来を一緒に築いていきましょう！ Cloud Support Engineer team? Snowflakeサポートチームは質の高い問題解決能力を備え、お客様がデータドリブンなビジネスインサイトや結果を引き出せるよう、全力でサポートしています。専門知識を持ったメンバーで構成されており、お客様のビジネス成功のためチームで力を合わせています。ご要望に耳を傾け、学習し、コネクションを作り上げることにより、お客様とのパートナーシップを築いています。 チームのミッションはお客様を第一に考え、誠実さを持ち、イニシアチブと責任を持って業務を遂行することです。世界トップクラスの顧客満足度を日々向上させております。 Snowflakeのサポートチームの拡大に伴い、テクニカルサポートマネージャーを募集しております。 テクニカルサポートマネージャーとして、現在成長中のグローバルテクニカルサポート組織内のチームのマネジメントをして頂きます。主な業務内容としては：チーム内テクニカルスタッフの指導、エンジニアリングチームと協力しカスタマーに影響を及ぼす不具合の修正・機能改善を実行、採用活動やサポートスタッフの育成、チームの数値目標の設定や達成に向けての戦略などを含みます。 お任せしたいのはそれだけではありません。世界一のテクニカルサポートサービス提供という目標に向けた具体的なアイデア、ナレッジベースのコンテンツ、ベストプラクティスや方法論など様々なものを責任者としてチームと共に作りあげ、実行に移して頂きます。チーム一丸となり、他社の追随を許さない優れたサービスやサポートの提供を目指します。 Your impact as a Manager: 24x7x365 SaaS環境下で、チームと共に優れたテクニカルサポートを提供 一般社員・管理職両方を含む、国内外のチームメンバーの採用/指導/トレーニングやスキルマネジメント サポート・ディベロップメント・オペレーション各チームと協力の上、お客様のインシデントの発生から解決までの一連のプロセスに責任を持つ 困難な状況においても適切な判断を下し、最適な結果をもたらす データドリブンな決定で、オペレーションの質や効率を高める SLA, CSAT, Time to Resolution (TTR)などを含む、カスタマーサクセスに向けた数値目標の管理 知識構築、インシデント管理、新機能の進捗や製品フィードバック等を通して、プロダクト・エンジニアリング部門との関係を構築し深める
Business Escalations and Advanced Technical Support Manager Description - Job Summary • This role is responsible for managing a team focused on well-defined, limited-scope activities and ensuring adherence to organizational policies and procedures. The role oversees the execution
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks
Due to the focus in Japan for Digital Transformation and Data-driven strategy, this leading and well-known platform has continued to grow rapidly and achieved record growth. Focusing on a high level of customer service and experience,
Title: Business Development Manager (Individual Contributor role) Remote: Anywhere in Japan Line of Business: Sales, Player Support Salary: Attractive base salary + Bonus / Incentives Overview PTW Japan is looking for a Business Development Manager to develop relationships and
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the
Key Responsibilities Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement. Drives the adoption of new technology at the customer site. Manages a team that works closely with
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Summary Posted: May 2, 2024 Weekly Hours: 37.5 Role Number: 200549947 You know what it takes to encourage a team to create an incredible customer experience with every interaction. You’re a role model and leader who
職種 正社員 職務明細 Mediakeys Japan (メディアキーズ), is an international and independent group that pioneers in advertising, communication and media solutions for global brands. Our mission is to revolutionize businesses by empowering them with our advanced AI
As a Customer Delivery Manager Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and driving end-to-end execution of complex region delivery projects. The ideal candidate will be
Rapsodo Inc. is a sports analytics company that employs computer vision and machine learning to help athletes of all levels achieve their peak performance. Our innovative technology applications range from optimizing PGA Tour golfers launch conditions
Eku Energy is thrilled to offer a fantastic opportunity for a Chief Electrical Engineer in Japan to join our vibrant team. As a Chief Electrical Engineer, you will be installing private electrical facilities, in accordance with
Job Description The System and Solution Team (SST) is chartered to develop solutions for our customers using the entire portfolio of Renesas products in collaboration with Sales and Marketing organization and Business Units. We are a
Job Description You are responsible for driving the overall Distribution Centre operation result with all DC colleagues. You monitor and guide our 3PL partner to run efficient Online DC operations such as Inbound, Outbound and Return,
The Area Security Manager (ASM), assigned with one of Pinkertons largest global clients, is a valued member of the clients Corporate Security team which manages all aspects of physical security at corporate locations and serves as a
Develop, implement and manage best-in-class marketing programs to ensure successful market share growth and product sales increase for short-term and long-term. Identify new opportunities and ways to better meet customers needs for short-term and long term
The Environmental Health & Safety (EHS) Manager, assigned to one of Pinkertons largest global clients, will inspect and evaluate the clients corporate offices, equipment, and processes to ensure compliance with government safety regulations and industry best practices.
Description Kenvue is currently recruiting for: EM Make - Assistant Manager This position reports into EM Make Manager and is based at Tokyo, Japan. Who We Are At Kenvue , we realize the extraordinary power of everyday care.
