役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer satisfaction
Roles and Responsibilities: Support for overall PM/PL duties in infrastructure-related projects Promote the overall project Liaison with technical departments and members Advice and support on project planning, roadmap creation, etc Participation in meetings with various parties (internal, end users,
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
➢ Lead IT operations including infrastructure management and Service Desk (L1, L2) for delivering high-quality services to users. ➢ Ensure alignment of IT initiatives with business objectives, managing projects and programs. ➢ Oversee IT projects with
Business: A fully owned subsidiary of the premium cars and motorcycles brand to provide financial services for the brand Your Responsibilities: In order to protect the integrity of the company group, its assets, customers and employees,
The client is expanding their business in Japan and looking for a new Executive Assistant position to provide administrative and organizational support. Client Details The company is a prominent global investment firm specializing in real estate and
* Project management for the biosafety testing and manufacturing services for biopharma companies. Be responsible for assigned client accounts, making sure the timeline and technical requirements are met * Collaborate with internal and external stakeholders in Japan
* Manage project and services procurement for Offshore Wind business * Establish procurement processes and implement cost-effective practices Client Details Our client is a global manufacturer of wind turbines, a rapidly growing renewable energy solution. They
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As the Extremity (Shoulder & Elbow) Product Manager, you will lead the marketing efforts for extremity products, driving product strategy, market analysis, and promotional activities to maximize market potential and customer education. Client Details Our client
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You will provide administrative support to the Country Manager, Managing Directors and team members, helping them to manage their schedules, coordinate meetings and events, handle correspondence, and manage other daily tasks. Client Details A notable presence in
* Manage case processing activities and safety risk management for both investigational and marketed products, ensuring compliance with internal procedures and regulations Client Details * European bio-pharmaceutical company, with rich development pipeline in immunology, oncology and neurology
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
The Communications Manager role involves leading strategic communication initiatives, including internal communications, employer branding, and media relations, for a prominent technology company in Japan. The position requires developing compelling narratives, enhancing the employer brand, and fostering stakeholder
This role is pivotal in driving their service operations to new heights, ensuring unparalleled customer satisfaction and operational excellence. Client Details Global leader, headquartered in Switzerland, in packaging machinery and services, renowned for innovative solutions and
The role will collaborate with Engineering, Legal, PMO, Quality Assurance, Customer Service, Manufacturing and Sales teams to determine products requirements. The person will lead communications with suppliers and internal reporting, perform supplier market analysis and consolidate market
